Intune deploy failed

SiegfriedM
SiegfriedM Posts: 3 New Member
in WithSecure Elements Endpoint Protection

Hello,

I deploy WithSecure Elements EPP for Computers with intune since 2 years.

With latest versions i always have an error when deploying:

"Erreur irrécupérable pendant l'installation","0x80070643"

I followed this guide:

https://help.f-secure.com/product.html#business/psb-portal/latest/en/task_60A84156FE1042E185E47DB64493A47F-psb-portal-latest-en

Do you know why?

thanks a lot.

Answers

  • Sethu Laks
    Sethu Laks Posts: 751 Moderator
    edited March 15

    Hi @SiegfriedM

    In general, and based on the error that we always advise you to ensure that you are using the latest .MSI installer for Elements Agent. You can download the latest version from the Elements Endpoint Protection portal's Downloads page or refer to this help page.

    If you are using an older .MSI installer, you can try to set the ignore app version setting to Yes in your Intune configuration to see if that helps.

    If you have already performed the above steps but the issue still remain, we need you to https://www.withsecure.com/en/support/contact-support/email-support for further investigation. This allows our dedicated Technical Support team to analyze the logs and pinpoint the root cause.

  • SiegfriedM
    SiegfriedM Posts: 3 New Member

    Hello,

    I use the lastest version. I'll open a ticket.

    Thanks for your help.

  • YVES
    YVES Posts: 1 New Member

    Hello,
    I have the same problem. Unrecoverable error during installation (0x80070643)
    I download the last MSI package
    and the installation under intune fails. Do you have a solution?

  • SiegfriedM
    SiegfriedM Posts: 3 New Member

    Hello,

    No, i dont, sorry.

    I install it manualy.

  • Sethu Laks
    Sethu Laks Posts: 751 Moderator

    Hi @YVES

    Just to make sure, have you tried running the local install? Without utilizing InTune, simply download the most recent installer file from Elements Portal and execute it locally. This is done to determine whether the problem is caused by the machine or the intune configuration. If the local install also fails, it suggests a problem with the machine.

    Also how many devices are being impacted so far? Any successful installations? 
    Be sure to check the requirements are fulfilled as per https://help.f-secure.com/product.html#business/releasenotes-business/latest/en/fseep_cp_win-latest-en

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