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Software Updater fails to install updates

Nmjaat
Nmjaat Posts: 8 Junior Protector
edited June 20 in Elements Endpoint Protection (EPP)

WithSecure Elements EPP for Computers Premium Versio 23.4

Windows 11 22H2

Software Updater will ask for UAC elevation and admin credentials for software update.

Is there a way to make Software Updater to install updates without user interaction?

Also Software Updater show that the update was succesfull even if the user do no give admin credentials.

Example adobe reader.

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Answers

  • Sethu Laks
    Sethu Laks Staff, Moderator Posts: 285 W/ Moderator
    edited June 2023

    Hi @Nmjaat

    Thanks for reaching out to WithSecure Community,

    In some cases, Software Updater requests admin rights (User Access Control) when installing updates. This is a known issue, and our R&D is already working on it with high priority.

    As a temporary fix, the update can be removed (exclude) from the scope of updates.

    We encourage you to follow the development on this issue from our external communication at:
    https://status.withsecure.com/

    Or any information on this issue will be published. We would suggest you to subscribe the above page and this way you will have the information about updates as soon as possible.

    Please feel free to contact us if you have any questions

    Thanks

    Sethu

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