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I've successfully deployed and activated the WithSecure client and its features on multiple Mac devices using Jamf. However, I'm encountering an issue with enabling the "filter network content" feature via Jamf. This feature restricts the ability to isolate the device when a command is sent from the Elements console unless…
Just wanted to see if anyone else is noticing this, over the past month with Mac systems. We have gotten a lot of Broad Context Detections as of late on our Mac's for what appears to be normal update procedures. (com.apple.MobileSoftwareUpdate). Wondering if anyone is aware of recent changes to Mac Updates that may have…
We've started to test deploying WithSecure EPP to Macs with Intune, but can't get it to work. Since MS now support pkg files and removed the possibility to use wrapped .intunemac files. Has anyone got this to work with a pkg file? What I've done is change the mpkg downloaded from WithSecure and change it to a pkg and…
Is WithSecure also affected by this bug? https://www.wired.com/story/apple-macos-ventura-bug-security-tools/
Hello, I follow instructions for create my 5 MDM profiles at this page on the website of help.f-secure but I have severals bugs list below : for Kernel Extensions, System Extension and Grant Full Disk Access : there is an error because the profiles are not System profiles but User profiles like :-( for Allow notifications…
Since the latest update to F-Secure Elements EPP for Computers a new system extension is needed: Yet the portal shows that everything is great and green. Why is this extension needed if it's absence is not shown in the portal? Is there a way to get a notification about this so I would know to allow it? Can you add…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Update: Removed all F-Secure.com addresses. These are no longer available, and all customers and partners should use the new addresses. For most customers, WithSecure Elements products will function correctly without needing to know which servers the products connect to. However, some administrators tightly control which…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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