@import "/themes/withsecure/design/coveo/CoveoFullSearch.min.css"; @import "/themes/withsecure/design/headerfooter.css"; header .container, .top-header {display:flex; width: 100%;padding: 0;flex-direction: row;justify-content: space-between;} a#searchboxtoggle[data-toggle="collapse"] #displaysearch:before {content: "\f220";font-family: fsg-icon;font-size: 26px;color: #red;font-style:normal} a#searchboxtoggle[data-toggle="expand"] #displaysearch:before {content: "\f130";font-family: fsg-icon;font-size: 26px;color: #fff;font-style:normal} .header-searchbox {position: absolute;margin: 0;z-index: 30;width: 0;overflow: hidden;right: 30px;height: 53px; transition: .6s ease-in-out;} @media screen and (max-width: 370px){ .header-searchbox.expand {width: 300px;} } @media screen and (min-width:371px) and (max-width: 700px){ .header-searchbox.expand {width: 450px;} } @media screen and (min-width:701px) and (max-width: 991px){ .header-searchbox.expand {width: 450px;} } @media screen and (max-width: 991px){ a.Header-logo svg {margin-top:8px} .header-coveosearch { margin:auto;width: 60px;position: absolute;right: 0;height: 64px;} .header-searchbox {width: 0;overflow:hidden} .header-searchcontainer {position:absolute;margin:auto;top: 0;width: 60px;height: 62px;text-align: center;} .header-searchcontainer {padding-top: 6px;} .header-searchbox {position: absolute;margin: 0;z-index: 30;width: 0;overflow: hidden;right: 60px;top:0;height: 63px;} .bottom-header.display {width:100%} .searchPage .Hamburger {right:9px!important;left:unset!important} .searchPage .Hamburger-border {right:0!important;} } @media screen and (min-width: 992px){ header .row:nth-child(1) {position:absolute; top:0;height:52px} .bottom-header {margin-top:60px} .header-top-links {margin-left:auto} .header-searchcontainer {float:unset; margin:unset} .header-coveosearch {margin-top:8px;margin-right:30px;width: 10px;} .header-searchbox {top: -9px;} .header-searchbox.expand {width: 500px; min-height:200px} .searchboxtoggle {margin-top:0} .searchboxtoggle:hover {cursor:pointer} .searchboxtoggle:hover #displaysearch:before, .header-searchcontainer.expand .searchboxtoggle:hover #displaysearch:before {color: #c6ceff} .helpforum-dropdown:hover, .supportarticles-dropdown:hover {cursor: default;} .helpforum-dropdown a:hover {cursor: pointer;} .helpforum-dropdown a, .supportarticles-dropdown p {width: fit-content} .header-top-link.active::after, .header-top-link:hover::after {top:-5px} .helpforum-dropdown.active::after, .supportarticles-dropdown.active::after, .dropdowns > li:hover::after {top:7px} } @media screen and (min-width: 992px) and (orientation:landscape) { .top-header {width:98%;} } .btn { min-width: 100px; } .btn-inverse { color: #fff; border-color: #fff; background-color: #00000000; border-width: 1px; } .btn { display: inline-block; margin-bottom: 0; font-weight: 600; text-align: center; vertical-align: middle; touch-action: manipulation; cursor: pointer; background-image: none; border: 1px #00000000; line-height: .71; border-radius: 4px; -webkit-user-select: none; -moz-user-select: none; -ms-user-select: none; user-select: none; font-size: 14px; padding: 14px 15px; min-width: 114px; text-decoration: none; } .btn-lg, .btn { -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .btn { text-rendering: optimizeLegibility; -ms-font-feature-settings: "liga" 1,"kern" 1; font-feature-settings: "liga" 1,"kern" 1; font-variant-ligatures: normal; font-kerning: normal; } a { text-decoration: underline; } .cmp_footer { font-family: Archivo-Light; color: #bec3c8; font-size: 14px; font-weight: 300; line-height: 1.6em; letter-spacing: .03em; background-color: #001423; color: #fff; padding: 3em 0 2em 0; text-align: center; } @media (min-width: 992px) .cmp_footer__newsletter { grid-area: newsletter; margin-top: 2.5em; } .cmp_footer { font-family: Archivo; color: #bec3c8; font-size: 14px; font-weight: 300; line-height: 1.6em; letter-spacing: .03em; background-color: #001423; color: #fff; padding: 3em 0 2em 0; text-align: center; } .btn.btn-inverse.btn-outline { border: 1px solid #fff; }

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Troubleshooting WithSecure Elements Endpoint Protection

How to install Elements Mobile Protection to Android or Apple iOS mobile devices?

Issue:

How to install Elements Mobile Protection to Android or Apple iOS mobile devices from the Elements Endpoint Protection portal?

Resolution:

Follow the steps below to send Elements Mobile Protection installation email to Android or Apple iOS devices:

Log in to the Elements Security Center: https://elements.f-secure.com/
Go to the Devices page
Select Mobile Devices
Click on the three dots on the right side of the title and select Add new device
Select the Mobile Protection license key and click Next
Enter the user's details and click Send

User will receive an installation email with the instructions how to install the app. The email contains a link for installing the app and a link to activate the license.

Note: Already sent invitations can be viewed by clicking the three dots on the Devices page and then selecting Manage Mobile Protection Invitations. You can view both pending and expired invitations.
Note also: Email invitation is for one time use. If for a some reason a Mobile Protection installation does not work via an email invitation link at first time customer has to send a new invitation.

Once the administrator has sent the email to the user, the user can follow these steps:

Open the installation email
Depending on which device you have, select the link next to Android or iOS. You are redirected to either Google Play Store or AppStore where you can download and install the app
After you have installed the app on your device, go back to the installation email and depending on your device, select either Activate for Android or Activate for iOS to activate the subscription. The F-Secure Elements Mobile Protection app will open
- Note: The activation link is valid for 29 days. If, for some reason, you do not manage to activate the license, log in to the app using the username and password that are provided in the email
When asked, select Allow to give the app the required permissions
- Note: For Android devices, the app needs permission to access your photos, media, and files to be able to scan for harmful items. For iOS devices, the app needs permission to notify you about important events.

For installation using Mobile Device Management (MDM), follow the MDM deployment manual: https://help.f-secure.com/data/pdf/fsemp_mdm_eng.pdf

The manual includes instructions for:

Google Workspace MDM
VMware Workspace ONE MDM
Microsoft Intune MDM
MaaS360 MDM
MobileIron MDM
Miradore MDM

The activation link required in MDM installation can be found by following these steps:

Log in to the Elements Security Center: https://elements.f-secure.com/
Click See more details under the product category Endpoint Protection
Go to the Subscriptions page
Click on the three dots on the right side of the Mobile Protection subscription key
Select MDM Server configuration

Miradore MDM installation instructions in video format can be found on our Youtube channel: https://www.youtube.com/watch?v=MRDZulj83t0

Article no: 000032117