Product Troubleshooting WithSecure Elements Endpoint Protection

WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center

WithSecure Windows endpoint client has created multiple subfolders in C:\Users\All Users\F-Secure\NS\default and C:\ProgramData\F-Secure\NS\default

Issue:

WithSecure Windows endpoint client has created multiple subfolders in C:\Users\All Users\F-Secure\NS\default and C:\ProgramData\F-Secure\NS\default The subfolders seem to be looping in an NS\default\NS\default pattern.

Resolution:

This is by design. The junction is part of product migration logic from an old version and removing it will break the product. For Elements Endpoint Protection (formerly known as PSB), the junction is present only if the product has been upgraded from an older version of the F-Secure endpoint client.

To get rid of the junction, you may re-install the WithSecure product.

For Business Suites product, the junction present in new installation too.

Article no: 000024440