Issue:
Device that had the multi factor authentication (MFA) application broke or has been lost and user has 2-step authentication enabled in the Elements Security Center or Partner Portal . How can the 2-step authentication be reset?
Elements product portfolio includes the following portals:
- Elements Endpoint Protection Portal
- Elements Detection & Response Portal
- Elements Vulnerability Management
- Elements Collaboration Protection
Resolution:
Ask another administrator to delete your administrator user accounts and then create a new administrator account for you. Your administrator accounts need to be separately deleted from every portal you have rights to:
- Elements Endpoint Protection
- Elements Vulnerability Management
- Elements Collaboration Protection
If you're the only administrator, or the others do not have necessary access rights to create new administrator user accounts, contact WithSecure Customer Care for further assistance.
Note: If you are a WithSecure partner with access to the Partner Portal with the same user account, you need to contact Customer Care to have the account removed.
Article no: 000015352