Product Troubleshooting WithSecure Elements Endpoint Protection

WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center

Device name is not updating to the new name in the Endpoint Protection Portal after changing the computer name

Issue:

After changing the computer name of a computer where Elements Agent (EPP for Computers or EPP for Servers) is installed, the device name is not updated to the new name in the Elements Endpoint Protection portal Devices page.

Resolution:

The product does not immediately update the device name in the Elements Endpoint Protection Portal. To speed up the process, do the following:

Restart the computer
Right-click on the F-secure icon in the Windows system tray and check for updates
Verify that the device name has been updated on the Elements Endpoint Protection Portal devices page

Article no: 000005181