@import "/themes/withsecure/design/coveo/CoveoFullSearch.min.css"; @import "/themes/withsecure/design/headerfooter.css"; header .container, .top-header {display:flex; width: 100%;padding: 0;flex-direction: row;justify-content: space-between;} a#searchboxtoggle[data-toggle="collapse"] #displaysearch:before {content: "\f220";font-family: fsg-icon;font-size: 26px;color: #red;font-style:normal} a#searchboxtoggle[data-toggle="expand"] #displaysearch:before {content: "\f130";font-family: fsg-icon;font-size: 26px;color: #fff;font-style:normal} .header-searchbox {position: absolute;margin: 0;z-index: 30;width: 0;overflow: hidden;right: 30px;height: 53px; transition: .6s ease-in-out;} @media screen and (max-width: 370px){ .header-searchbox.expand {width: 300px;} } @media screen and (min-width:371px) and (max-width: 700px){ .header-searchbox.expand {width: 450px;} } @media screen and (min-width:701px) and (max-width: 991px){ .header-searchbox.expand {width: 450px;} } @media screen and (max-width: 991px){ a.Header-logo svg {margin-top:8px} .header-coveosearch { margin:auto;width: 60px;position: absolute;right: 0;height: 64px;} .header-searchbox {width: 0;overflow:hidden} .header-searchcontainer {position:absolute;margin:auto;top: 0;width: 60px;height: 62px;text-align: center;} .header-searchcontainer {padding-top: 6px;} .header-searchbox {position: absolute;margin: 0;z-index: 30;width: 0;overflow: hidden;right: 60px;top:0;height: 63px;} .bottom-header.display {width:100%} .searchPage .Hamburger {right:9px!important;left:unset!important} .searchPage .Hamburger-border {right:0!important;} } @media screen and (min-width: 992px){ header .row:nth-child(1) {position:absolute; top:0;height:52px} .bottom-header {margin-top:60px} .header-top-links {margin-left:auto} .header-searchcontainer {float:unset; margin:unset} .header-coveosearch {margin-top:8px;margin-right:30px;width: 10px;} .header-searchbox {top: -9px;} .header-searchbox.expand {width: 500px; min-height:200px} .searchboxtoggle {margin-top:0} .searchboxtoggle:hover {cursor:pointer} .searchboxtoggle:hover #displaysearch:before, .header-searchcontainer.expand .searchboxtoggle:hover #displaysearch:before {color: #c6ceff} .helpforum-dropdown:hover, .supportarticles-dropdown:hover {cursor: default;} .helpforum-dropdown a:hover {cursor: pointer;} .helpforum-dropdown a, .supportarticles-dropdown p {width: fit-content} .header-top-link.active::after, .header-top-link:hover::after {top:-5px} .helpforum-dropdown.active::after, .supportarticles-dropdown.active::after, .dropdowns > li:hover::after {top:7px} } @media screen and (min-width: 992px) and (orientation:landscape) { .top-header {width:98%;} }

Community

Support Articles WithSecure Elements Endpoint Protection

Elements Endpoint Protection Agent installation on Windows host fails between 80 to 99%

Issue:

I am trying to install Elements Endpoint Protection Agent (EPP for Computers and EPP for Servers) on a Windows host and it failed between 80 to 99%.

In fsdiag, NetworkInstaller.log displays the following entry:


*E: MsiMessageCallback: MSI: Service 'F-Secure Hoster (Restricted)' (fsnethoster) failed to start.  Verify that you have sufficient privileges to start system services.
*E: MsiHandler::RunMsi: MSI returned code 1603

Resolution:

First try these steps:

Run the F-Secure Uninstallation tool
Restart the computer
Open the Windows Registry Editor (regedit)
Remove the key: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\F-Secure
Remove the C:\Program Files (x86)\F-Secure\ folder
Restart the computer again
Try the installation again with local administrator rights

If the above steps did not fix the issue, follow the workaround below to try fix the installation issue:

Rename following files to anything else (e.g. vcruntime140_old.dll):

On 64 bit Windows:


C:\Windows\SysWOW64\vcruntime140.dll
C:\Windows\SysWOW64\msvcp140.dll

On 32 bit Windows:


C:\Windows\System32\vcruntime140.dll
C:\Windows\System32\msvcp140.dll

Restart the computer

If the steps above do not help, there is a possibility that registry key HKEY_USERS\S-1-5-20 doesn't have the required permission for NETWORK SERVICE and fsnethoster is unable to create an entry there.

Follow the steps below to fix the issue:

Click Start
Type regedit, and press Enter
Navigate to and select registry key
```
HKEY_USERS\S-1-5-20
```
Select Edit
Select Permissions
Click Add...
Type NETWORK SERVICE (if you are using a non English version of Windows, this name will be different. In German for example it is Netzwerkdienst)
Click Check Names (the name should get underlined)
Click OK
Check Allow checkbox for Full Control (also Read permission should be automatically allowed)
Click Apply
Click OK

Article no: 000002638