Product Troubleshooting WithSecure Elements Endpoint Protection

WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center

Elements Computer Protection for Mac installation fails due to product not being compatible with McAfee Menulet

Issue:

Installation of F-Secure Elements Computer Protection for Mac fails with error message: "product is not compatible with com.mcafee.menulet."

Resolution:

It is advised to disable password and tamper protection for McAfee Business End Point Products to allow F-Secure Sidegrade feature to work. Steps on how to uninstall McAfee can be found from the page: https://community.mcafee.com/t5/Mac-and-Linux-Products/How-to-uninstall-McAfee-Endpoint-Security-for-Mac/td-p/511441

If uninstallation is still unsuccessful, you may need to seek uninstallation assistance from McAfee.

Article no: 000018279