When trying to install WithSecure Elements Agent (EPP for Computers) on a Microsoft Surface Pro X, the installation seems to stop promptly and never finishes. Is it because the product doesn't support the processor?
The Microsoft Surface Pro X has an ARM-based processor which F-Secure Elements does not support.
Elements Agent for Windows supports the following operating system versions:
- Microsoft Windows 11 (all 64-bit editions), ARM-based tablets are not supported
You may find the latest release notes here.
- Microsoft Windows 10 (all 32-bit and 64-bit editions), ARM-based tablets are not supported
- Microsoft Windows 8.1 (all 32-bit and 64-bit editions), ARM-based tablets are not supported
- Microsoft Windows 7 Service Pack 1 (all 32-bit and 64-bit editions)
Article no: 000018364