Product Troubleshooting WithSecure Elements Endpoint Protection

WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center

Does the scheduled scanning start on the next startup, in case the system is shut down during the scheduled scan time?

Issue:

If a scheduled scanning time has been set for Elements Endpoint Protection for Computers (Elements Agent), does scheduled scan start on the next startup, in case the system has been shut down or offline during the scheduled scan time?

Resolution:

The scheduled scan does not start on the next computer startup. It will start on the next scheduled time only when the computer is on.

Article no: 000013123