Product Troubleshooting WithSecure Elements Endpoint Protection

WithSecure Technical Support Engineer Elements portal access during a support request
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Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center

Elements Endpoint Protection DataGuard feature is blocking applications after being disabled in the Endpoint Protection profile

Issue:

We've disabled DataGuard in the Endpoint Protection profile using the Elements Endpoint Protection Portal, but devices using the profile are still getting applications blocked by DataGuard.
Devices using another profile where DeepGuard is disabled entirely are not experiencing this issue.
We've tried disabling DataGuard by turning off the DataGuard advanced behavioral blocking-setting from the DataGuard-settings in the Endpoint Protection profile.

Resolution:

For DataGuard to be completely disabled, two different settings need to be turned off in the profile:

Log in to the Elements Endpoint Protection portal
Go to Profiles
Select the profile you want to modify
Click on Dataguard
Turn on the setting DataGuard advanced behavioral blocking, if it is off
Turn off the setting Access control list
Turn off the setting DataGuard advanced behavioral blocking
Save and Publish the profile

NOTE: To ensure policy enforcement, we recommend to lock both the setting in the profile too.

To verify that both settings are disabled:

Open the Elements Agent user interface on the device
Go to settings
Select the Malware Protection page
Scroll down to the DataGuard section
Verify that both DataGuard switches are set to Off

Article no: 000011038