As a user enters the subscription key during installation of Elements Agent , they receive an error message saying "Could not verify the subscription code. Try again later".
Subscription key can be for any of the following Elements products:
- Elements Endpoint Protection (EPP for Computers and EPP for Servers)
- Elements Endpoint Detection and Response (EDR for Computers and EDR for Servers)
- Elements Vulnerability Management
Check that all the licenses are not in use.
If all licenses are in use you can remove a previously installed device:
- Log in to Elements Security Center: https://elements.f-secure.com/
- Click on the See more details link in the Endpoint Protection product category
- Go to the subscriptions page and check the number of licenses in use
If the installation still cannot verify the subscription key, empty the list of removed computers:
- Go to the devices page
- Click on the white square on the left side of the device
- Click on remove device from the bottom of the screen
- Try the installation again
- Go to the subscriptions page
- Click on the three dots on the right side of the subscription key
- Choose to Restore devices from blocklist
- Try the installation again
Make sure you are installing F-Secure Elements Endpoint Protection on a supported operating system. EPP for Computers subscription can be installed on a workstation version of Windows (7, 8.1, and 10) and EPP for Servers on most versions of Windows Server from 2008 R2 and up. If you try to activate an Elements product on an operating system it does not support, you will receive the error "Could not verify the subscription code. Try again later". For more information on supported operating systems, check the respective product help guides for Elements EPP for Computers and Elements EPP for Servers.
It is also possible that the network is blocking necessary traffic to our services. This community article has more information to help resolve such issues. You can run the Connectivity Tool to check connectivity to the required addresses.
From Elements Agent version 22.1 onwards, the connectivity requirements have changed for the Elements Agent and Elements Connector so that the error might be appear because Certificate Revocation Lists (CRL) URLs are not allowed to access by firewall or proxy. Proceed to verify that connections to CRL URLs work. If you see that clients cannot send data to the portal anymore or are unable to validate the subscription key, then most likely CRL URL is blocked. Here is the full list of URLs to allow:
Note: The following requires HTTP access, not HTTPS
If any of the above has not helped it's recommended to download the FsUninstallationTool.exe here: https: //download.sp.f-secure.com/uninstallationtool/FsUninstallationTool.exe and run it on an affected computer. After the uninstallation, reinstall the Elements Agent and during the installation the subscription key will be registered and the product will be installed normally.
Article no: 000002440