Issue:
WithSecure Elements Agent (Elements EPP for Computers or EPP for Servers) user interface displays the following message: "Restart required. WithSecure Elements EPP for Computers received a critical update. To keep you up to date, restart your computer". The message remains despite me restarting the computer a few times.
Resolution:
If restarting your device does not fix the issue, you can proceed to follow the workarounds below to try to fix this:
- Run the FSAUA reset tool (available from https://www.f-secure.com/en/business/support-and-downloads/support-tools)
- Reboot the computer
- Right-click the F-Secure Elements Agent systray icon and click Check for updates
If this does not resolve the issue, proceed to reinstall WithSecure Elements Agent. If the issue persists after reinstallation of the F-Secure Elements Agent, contact support. For us to investigate the issue further at our end, you need to provide debug logs.
Article no: 000015619