Issue:
How to move current WithSecure Elements EPP for Computers or for Servers installations from one Elements Endpoint Protection portal to another without having to reinstall the product?
Resolution:
The ws_oneclient_logout tool allows you to log out from the Elements Agent on the device, so that you can re-enter the subscription key to connect a device to the another company in the Elements Endpoint Protection portal.
This command-line tool removes the current Elements subscription from the Elements Agent, and returns the software to its initial state, before a subscription key was used.
The tool can also be used to switch Elements Endpoint Protection portals, the available options are:
The ws_oneclient_logout.exe tool can be found and run from the Elements Agent installation folder:
- Open a command prompt with administrator privileges.
- Navigate to %ProgramFiles(x86)%\F-Secure\PSB
- Run the tool in the command prompt.
- To log out and register to the current WithSecure Elements Endpoint Protection Portal automatically, run \ws_oneclient_logout.exe --keycode .
The product will log out and start using the subscription key that you entered immediately. - To log out and register to another WithSecureElements Endpoint Protection Portal (e.g. PSB1) automatically, run \ws_oneclient_logout.exe --psb1 --keycode .
When both portal and --keycode are specified the client is switched to specified portal and keycode is used during the switch.
This way installation can be registered to a new portal without reinstallation.
The product will log out and start using the subscription key that you entered immediately. - To remove the current subscription key, run \ws_oneclient_logout.exe --nokeycode.
The product will stop working and asks you to enter a new subscription key manually when you open the main view of the application.
If the tool runs successfully, it returns 0 as the result. In other cases, for example if the network is unavailable or you enter an incorrect subscription key, the product will stay in the "expired" state and asks you enter the new subscription key manually.
Article no: 000021865