I am not able to modify firewall settings via Elements Endpoint Protection portal profile editor, as when I make any change to the settings, the save and publish button gets greyed out and no further changes can be made anywhere in the profile.
There can be different scenarios that could cause the problem. Check the following:
- The profile originally belonged to PSB Workstation Security and was automatically migrated over to Endpoint Protection. The old Workstation Security profiles supported the use of semicolons (;) as a value separator for example for the IP addresses. This is no longer supported for Endpoint Protection profiles, where it is done with commas (,). If there are remaining old firewall rules still using semicolons, you will not be able to save and publish the profile until these have been modified or removed. The affected rules should be marked with a red line on the left side of the rule so that they can be easily identified.
- The active firewall profile is set to Automatic selection but no automatic selection rules have been set. You will be able to save and publish the profile until you have either set rules for the automatic selection, or switched to using a single firewall profile.
- There are duplicate firewall rules (same rule name) in the firewall profile. As it can be both, active and inactive rules causing this, enable the Show inactive rules in order to verify this. The affected rules should be marked with a red line on the left side of the rule so that they can be easily identified.
Article no: 000011689