Product Troubleshooting WithSecure Elements Vulnerability Management

Elements Vulnerability Management product section missing in the Elements Security Center
Elements Vulnerability Management product section missing in the Elements Security Center
How to migrate the Elements Vulnerability Management scan node from an old server to a new server?
How does WithSecure Elements Vulnerability Management count scanned unique IP addresses?
How can I check if specific vulnerability or CVE is covered in Elements Vulnerability Management ?
Scheduled maintenance of Elements VM Cloud Scan Nodes, June 2023
How to create WithSecure Elements Vulnerability Management API keys for authentication
How to add, edit (modify) or remove an existing user in the Elements Vulnerability Management portal?
Where can I order Scan Node license for my Elements Vulnerability Management account?
When requesting a scan node license in Elements Vulnerability Management Portal, the error "number of allowed scan node licenses has been reached" is displayed.

Why is a user receiving Elements Vulnerability Management "No connection with scan node" notification emails?

Issue:

Why is a user receiving Elements Vulnerability Management "No connection with scan node" notification emails?

Resolution:

These notification emails are sent to Elements Vulnerability Management users who have configured in their Elements Vulnerability Management account settings notification to be sent for different notification categories. The notification settings are user account specific and the user can themselves change them in the Elements Vulnerability Management Portal.

Follow these steps to change the Elements Vulnerability Management notification settings:

Log into Elements Vulnerability Management Portal: https://portal.radar.f-secure.com/
Navigate to the Settings page from the menu on the left
Select the Notification settings tab
Enable or disable different notification categories
Click Save

Article no: 000019568