Issue:
When adding new users for Elements Vulnerability Management, you can no longer enter first and last names, only the email address. Consequently, when viewing the user information in the Elements Portal, the first and last name shows up as __NOT_SET__ __NOT_SET__
Resolution:
It is normal for the username to be shown as __NOT_SET__ on the Vulnerability users page, since the Security administrators page does not feature first name or last name fields. The user themselves can add the first name and last name by logging in to the portal and immediately clicking on the user icon in the top-right corner and selecting My profile. Log out and log back in to verify that the names have been stored in the system.
Currently, the first and last name cannot be changed by an administrator for other users, but the individual users need to change the information themselves. The user can add the first name and last name by logging in to the portal and immediately clicking on the user icon in the top-right corner and selecting My settings. Log out and log back in to verify that the names have been stored in the system.
Note that only a default Vulnerability Management administrators with the Administrators (locked) role will be able to add and modify users on the Security administrators page, since Manage system rights are required on the role.
Article no: 000025567