Product Announcements & Troubleshooting WithSecure Elements Endpoint Protection

How to transfer or change a corporate customer company from old reseller partner to new?
How to transfer or change a corporate customer company from old reseller partner to new?
Elements Connector cannot show welcome page after installation
"Allow" button for system extension of Elements EPP for Computer (Mac) or Client Security for Mac does not appear in the system menu of macOS 15 or its popup leads to the wrong setting
Elements Connector error "Connection to the update server has failed for address https://guts2.sp.f-secure.com"
Elements portal shows Malware protection malfunction status for an Elements Endpoint Protection for Mac device
WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"

Trying to reset user account password for the Elements Portal/Business Account but no email is sent

Issue:

Trying to reset user account password for the Elements Portal/Business Account but no email is sent

Resolution:

If you don't get an email message when using the forgot password function in the Elements portal/Business Account try the following:

Check that you are using the correct username or email address.
Clear web browser cache and cookies.
Check your spam and junk email folders. If you have automatic sorting to different folders, check if the password reset email is found in one of them.
If all login and password reset attempts fail, contact WithSecure Customer Service and they can investigate the issue.

Article no: 000001720