Product Troubleshooting WithSecure Elements Endpoint Protection

Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center
Elements Mobile Protection received push notification "Test push msg android" "Hello Android MP in P3"
Can WithSecure endpoint protection clients detect malware for Linux?
How to reset the host UID of a WithSecure Elements Agent device?
Is it expected to have both F-Secure and WithSecure services running for Elements Agent?

Trying to reset user account password for the Elements Portal but no email is sent

Issue:

Trying to reset password for the Elements Portal, but I don't get any email.

Resolution:

If you don't get an email message when using the forgot password function in the Elements portal try the following:

Check that you are using the correct username or email address.
Clear web browser cache and cookies.
Check your spam and junk email folders. If you have automatic sorting to different folders, check if the password reset email is found in one of them.
If all login and password reset attempts fail, contact WithSecure Customer Service and they can investigate the issue.

Article no: 000001720