Product Troubleshooting WithSecure Elements Endpoint Protection

WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center

The folder fs-capricorn in Windows temporary folder fills up hard drive

Issue:

When Windows Endpoint client is installed, in C:\Windows\Temp\, the folder fs-capricorn fills up hard disk with files named AV-malware-names until there is no free space left.

Resolution:

The files in the fs-capricorn folder are normally deleted when the computer is shut down. Unexpected system crashes can cause a situation where the files are not automatically removed.

You can safely go ahead and manually remove the AV-malware-names files in the fs-capricorn folder. Take note that some of the files can be in use and locked and therefore they cannot be removed. You can skip the removal of those files.

Article no: 000014816