Product Troubleshooting WithSecure Elements Endpoint Protection

WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center

How to block users from downloading a specific file format with Elements Endpoint Protection?

Issue:

How can I block the download of a specific file type, for example MP4 or EXE, with Elements Endpoint Protection (EPP for Computers or EPP for Servers)?

Resolution:

EPP for Computers and EPP for Servers have the Browsing Protection feature called Content Type Filtering, which can be used to block specific content types.

Note: The content type filtering is only performed if Security Cloud does not recognize the website address (URL) the content originates from.

Log in to Elements Endpoint Protection Portal
Go to the Profiles page
Select the Profile to modify
Go to the Browsing Protection settings
Click Add Content Type filter:
- Content Type: application/*mp4*
- Filename: *.mp4
- Description: Block MP4 file
Click Save and Publish

Article no: 000023331