Product Troubleshooting WithSecure Elements Endpoint Protection

WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center

How to exclude file extensions from Real-time scanning via the Elements Endpoint Protection portal?

Issue:

How to exclude file extensions from WithSecure Elements EPP for Computers and for Servers Real-time scanning using the WithSecure Elements Endpoint Protection portal?

Resolution:

Follow these steps to create an Real-time scanning exclusion for specific file extensions:

Log in to the Elements Endpoint Protection portal
Go to the Profiles page
Select the profile you want to edit
Go to the Real-time scanning settings
In the File scanning section, enable Exclude files with the following extensions
In the Excluded extensions, enter the file extensions in format ABC instead of .ABC (use space between extensions if you enter multiple)
Click Save and Publish

Article no: 000003273