Product Troubleshooting WithSecure Elements Endpoint Protection

WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center

How does Network drive scanning work with Elements Endpoint Protection?

Issue:

How does the network drive scanning work?

Resolution:

Scan network drives setting is enabled by default.

How does it behave?

Scanning only happens upon execution of (executable) files on the network drive
Basic open / close, copy / paste operations for a file are not scanned

Testing with EICAR test file:

The execution of an eicar.com file will only work on legacy 16-bit systems or those which support it. Most 64-bit systems do not support it and therefor a real time scan test will most likely not trigger an alert on that file.
However, the manual/scheduled scan will still detect the file

Article no: 000001968