Product Troubleshooting WithSecure Elements Endpoint Protection

WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center

Can WithSecure reset the secret key for Elements API connector?

Issue:

Can WithSecure reset the secret key for Elements API connector?

Resolution:

WithSecure is unable to retrieve the secret key for you as it is confidential and as well it will only shown once on the page when it is created. The only alternate way is by deleting/removing the API client and recreate it back.

You may refer to this link for further details if you would like to proceed to delete and recreate it.

Note: Make sure to copy the secret and store it in a safe place. You will be not able to view or access the secret again.

Article no: 000043646