Product Troubleshooting WithSecure Elements Endpoint Protection

WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center

How to disable TLS version 1.0 and 1.1 for Elements Connector in Windows

Issue:

How to disable TLS versions 1.0 and 1.1 for Elements Connector?

Resolution:

You may refer the below steps to disable the TLS 1.0 and 1.1 encryption by using Windows registry editor:

Run Windows Registry Editor (Regedit) as administrator.
Create the following string registry key:
- For Elements Connector (Windows) \HKEY_LOCAL_MACHINE\SOFTWARE\WithSecure\ElementsConnector\additional_java_args
Set the value -DenableVistaInteroperability=false
Open a Command Prompt as an administrator and run commands "net stop wsconnector" and "net start wsconnector" to restart the services.

After service restart, TLS 1.0 and 1.1 is disabled on Elements Connector.

Article no: 000043681