Product Troubleshooting WithSecure Elements Endpoint Protection

WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center

Elements Mobile Protection received push notification "Test push msg android" "Hello Android MP in P3"

Issue:

Elements Mobile Protection received suddenly the following push notification on Android devices:

"Test push msg android" "Hello Android MP in P3"

This notification wasn't sent by any admin user from the portal and it isn't visible in the Notifications page in the application.

What is this about?

Resolution:

On 24th of September 2024, this push notification was sent by mistake by WithSecure to Android devices. We have identified the source internally and we are reviewing our processes to ensure such mistakes don't happen again. We apologize for the inconvenience.

Article no: 000045267