Product Troubleshooting WithSecure Elements Endpoint Protection

WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center

Installing F-Secure Elements EPP for Servers fails or the installation does not show up in the F-Secure Elements EPP portal if the root certificates are not up to date

Installing F-Secure Elements EPP for Servers fails or the installation does not show up in the F-Secure Elements EPP portal if the root certificates are not up to date

Symptoms

The installation of F-Secure Elements EPP for Servers fails or does not show up in the F-Secure Elements EPP portal if the root certificates are not up to date.

Diagnosis

Installation failure can happen if you have enabled the Turn off Automatic Root Certificate Update Group Policy, which means that the latest root certificates are not available. Enabling the Turn off Automatic Root Certificate feature means that this feature prevents Windows from automatically downloading the needed new root certificates.

Solution

This issue can be fixed by enabling the automatic root certificate updates via Group Policy:

Set Computer Configuration/Administrative Templates/System/Internet Communication Management/Internet Communication settings/Turn off Automatic Root Certificate Update to Not Configured or Disabled.