Product Troubleshooting WithSecure Elements Endpoint Protection

WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center

Unable to activate Freedome for Business through the activation email

Unable to activate Freedome for Business through the activation email

Symptoms

The user has received a new email to download and activate the Freedome for Business app. However, the activation link does not work.

Diagnosis

If the user has previously already installed the app through the same activation link, the activation link will not work. Also, the activation link is valid only for a limited time, and once the link expires, it cannot be used to activate Freedome for Business any more.

Solution

To solve the issue, the user needs to obtain a new activation email and activate Freedome for Business by using the new activation link.