Product Troubleshooting WithSecure Elements Endpoint Protection

Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center
Elements Mobile Protection received push notification "Test push msg android" "Hello Android MP in P3"
Can WithSecure endpoint protection clients detect malware for Linux?
How to reset the host UID of a WithSecure Elements Agent device?
Is it expected to have both F-Secure and WithSecure services running for Elements Agent?
How do I change the Alerting configuration settings for Elements Endpoint Protection portal infections email alerting?
How do I change the Alerting configuration settings for Elements Endpoint Protection portal infections email alerting?
How to deploy Elements EPP for Computers (Mac) using Intune?
How to deploy Elements EPP for Computers (Mac) using Intune?
Blocking Android and Apple Device Storage Access with Device Control

EFS-encrypted file cannot be scanned via scheduled scanning

EFS-encrypted file cannot be scanned via scheduled scanning

The server can have many users, and every user can have encrypted files. The scheduled scan runs under the local system account and cannot decrypt these files.

To be able to scan the encrypted files, the scan must be run under the correct user credentials. Instruct each user to scan their own encrypted files manually.