Product Troubleshooting WithSecure Elements Endpoint Protection

WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center

Request from F-Secure partner or customer to remove subscription and the company account from the Elements Portal

Issue:

Request from F-Secure partner or customer to remove subscription and the company account from the Elements Portal.

Resolution:

Proceed to contact F-Secure Order Services directly via email and provide them the following information below for deletion:

Company name
Customer number
Subscription key

If you are not able to reach F-Secure Order Services directly, kindly contact F-Secure support here, and provide the subscription details shown above.

Article no: 000005732