Endpoint Protection

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How can I configure Elements Endpoint Protection for Computers to scan on computer startup or reboot?
Issue: What rule do I need to configure to scan my computer on startup or reboot ?Resolution: On Elements Security Center profile, navigate to Automated Tasks : 1. Navigate to Security Configurations > Profiles on the sidebar 2. Select the desired profile 3. Go to Automated tasks 4. Make sure to enable automated tasks 5.…
Does Elements Endpoint Protection support non-persistent VDI environments?
Issue: Does Elements Endpoint Protection support non-persistent VDI environments? Resolution: We do have the installation steps documented to support persistent deployment on Citrix and WMWare Horizon: Installation in persistent mode on Virtual Desktop Infrastructure (VDI) systems | Elements Endpoint Protection | Latest |…
Why is the Software Updater status missing for Elements Agents on Mac in the Elements EPP portal?
Issue: Why is the Software Updater status missing for Elements Agents on Mac in the Elements EPP portal? Why is the Software Updater status doesn't working for Elements Agents on Mac?Resolution: The Software Updates status is displayed in the Elements EPP portal only if the 'Scan for missing Software Updates' operation has…
Adding allowed or denied sites for Elements Endpoint Protection via the the Portal profile editor does not work
Issue: * I have added a site into the denied list for the Browsing Protection feature via the Elements Endpoint Protection portal Profile Editor. However, the site is not blocked with Browsing Protection enabled in the on the device using EPP for Computers or for Servers. Same goes to the allowed site. Why is this…
Blocking Android and Apple Device Storage Access with Device Control
Issue: Block the storage of mobile devices with a general ID that allows blocking for all from the same profile. We already had this option active, but it seems that in new versions of Android it is no longer working.Resolution: As for blocking of Android devices, the reason why the Samsung mobile phone for example is…
Can the F-Secure Elements Endpoint Protection profile be used to force control of the Windows Firewall ON / OFF state?
Issue: Can I configure the Elements Endpoint Protection (EPP for Computers or EPP for Servers) profile to force the Windows Firewall to turn ON if the end-user has turned it OFF?Resolution: The ON/OFF state of the Windows Firewall can be fully controlled from the Elements Endpoint Protection profile settings in Elements…
After installation of Elements Endpoint Protection Agent, protection is in malfunction state and unable to download malware definition updates
Issue: * After installation, Elements Agent (EPP for Computers and EPP for Servers) is in Protection malfunction state * Status shows Computer is not protected * Check for updates page shows the product to be unable to download malware definition updates from the update server * Elements Agent does not communicate to…
Autodesk updates blocked by an application control (not DeepGuard nor DataGuard)
Issue: Below autodesk updates blocked by an application control (not DeepGuard nor DataGuard): C:\Users\xxx\AppData\Local\Temp\AutoCAD_2020.1.2_Update_64bit.exe C:\Users\xxx\AppData\Local\Temp\Autodesk_Revit_2020_2.exe Resolution: This is an issue with an application Control (AC) rule (not DeepGuard nor DataGuard) "Block…
A Software's network connectivity is blocked once Elements Endpoint Protection Connection Control session has been activated
Issue: An application's network connectivity is blocked once Connection Control session has been activated when user visits a banking website. How to create a Connection Control exclusion for Elements EPP for Computers or EPP for Servers devices, so that the network connection is not blocked when Connection Control is…
Can I install and update Elements Endpoint Protection Agent in an offline or isolated environment with no internet access?
Issue: Can I install and update Elements Agent (EPP for Computers and EPP for Servers) in an offline or isolated environment with no internet access?Resolution: Elements Agent does not support offline or isolated environments, and therefore cannot be installed or updated without an internet connection. Internet…