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Elements Mobile Protection received push notification "Test push msg android" "Hello Android MP in P3"
Issue: Elements Mobile Protection received suddenly the following push notification on Android devices: * "Test push msg android" "Hello Android MP in P3" This notification wasn't sent by any admin user from the portal and it isn't visible in the Notifications page in the application. What is this about? Resolution: On…
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Can WithSecure endpoint protection clients detect malware for Linux?
Issue: * Can WithSecure endpoint protection clients Elements Linux Protection and Business Suite Linux Security 64 detect viruses and malware for Linux? * Are there any limitations? What if the binary is compiled on the host ie. the malware ships as source code. Do we still detect the source code portion ie. is the…
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How to reset the host UID of a WithSecure Elements Agent device?
Issue: How to reset the host UUID (Unique ID) of WithSecure Elements Agent (Elements EPP for Computers or Elements EPP for Servers) client? Resolution: You can use a tool called ws_oneclient_logout.exe which can be used to reset the GUID for existing Elements Agent installation. * Open a command prompt with administrator…
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Is it expected to have both F-Secure and WithSecure services running for Elements Agent?
Issue: Is it expected to have both F-Secure and WithSecure services running when WithSecure Elements Agent is installed on a Windows computer? Some Elements Agent related services are still running under the "F-Secure" name on the Windows devices. Resolution: Yes, it is expected to have both WithSecure and F-Secure named…
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How do I change the Alerting configuration settings for Elements Endpoint Protection portal infections email alerting?
Issue: I get a lot of email alerts regarding infections on the customer's computer which has Elements Endpoint Protection (EPP for Computers or EPP for Servers) installed on it. How can I change the infections alerting configuration settings so that I do not get many or none of this emails? Resolution: How to enable or…
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How do I change the Alerting configuration settings for Elements Endpoint Protection portal infections email alerting?
Issue: I get a lot of email alerts regarding infections on the customer's computer which has Elements Endpoint Protection (EPP for Computers or EPP for Servers) installed on it. How can I change the infections alerting configuration settings so that I do not get many or none of this emails? Resolution: How to enable or…
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How to deploy Elements EPP for Computers (Mac) using Intune?
Issue: How to deploy Elements EPP for Computers (Mac) using Intune? Resolution: You could follow the instructions below in order to deploy Elements EPP for Computer (Mac) using Intune to your Mac devices. Note: Make sure that you have added your Mac devices to the Intune Company Portal before proceeding with this…
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How to deploy Elements EPP for Computers (Mac) using Intune?
Issue: How to deploy Elements EPP for Computers (Mac) using Intune? Resolution: You could follow the instructions below in order to deploy Elements EPP for Computer (Mac) using Intune to your Mac devices. Note: Make sure that you have added your Mac devices to the Intune Company Portal before proceeding with this…
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Blocking Android and Apple Device Storage Access with Device Control
Issue: Block the storage of mobile devices with a general ID that allows blocking for all from the same profile. We already had this option active, but it seems that in new versions of Android it is no longer working. Resolution: As for blocking of Android devices, the reason why the Samsung mobile phone for example is…
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Unable to access WithSecure Elements portal from the old f-secure.com address
Issue: Unable to access WithSecure Elements portal from the old elements.f-secure.com or emea.psb.f-secure.com addresses. Connection ends in errors such as: * Hmmm… can't reach this page. (Edge) * This site can't be reached (Chrome) * Hmm. We're having trouble finding that site (Firefox) Resolution: As announced early in…