-
F-Secure Computer Protection is reporting GUTS2 is not connected.
Issue: F-Secure Computer Protection is reporting GUTS2 is not connected. Resolution: Ensure that our URLs / Domain address are white-listed in your Network premises firewall/router and so do also on the workstation. Hence this will help the workstation to connect to our GUTS2 network, in order to fetch the required updates…
-
Migrating from Business Suite to Protection Service for Business
UPDATE: Before exporting the Business Suite profile, please ensure that the Offload Scanning is turned off. Currently Offload Scanning is not supported on F-Secure Elements Endpoint Protection (formerly PSB) Many companies are moving away from having their own datacenters and dedicated IT teams, and are starting to move…
-
PSB Workstation Security to PSB Computer Protection channel upgrade.
Issue: Is it possible to re-enable the channel upgrade function for workstations in the PSB portal? I can't change the date beyond April 2019. Resolution: It is not possible to re-enable the PSB Workstation Security to PSB Computer Protection channel upgrade. You need to perform the upgrade manually. If you have a high…
-
F-Secure PSB Server Security installation displays error "The subscription key you entered cannot be recognized."
Issue: Error: "The subscription key you entered cannot be recognized." after entering subscription key during F-Secure PSB Server Security installation. Resolution: If you get the "The subscription key you entered cannot be recognized." error when entering your subscription key during installation, check the following: *…
-
F-Secure FSAVD process causing high CPU usage when using Microsoft Outlook in Mac OSX.
Issue: * process FSAVD is causing a significant amount of CPU usage while Outlook is running Resolution: You can run the following commands in the Terminal to exclude Outlook from scanning: * echo "/Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook" | sudo tee -a…
-
PSB Computer Protection user interface breaks after setting http proxy settings
Issue: There is an issue with the Computer Protection UI after setting an http proxy in the program settings. The proxy was set with the following format: http://username:password@<IP-Address> After setting the proxy address and closing the Settings window, the F-Secure icon goes missing from the system tray. It is also…
-
F-Secure PSB Computer Protection shows "check that your internet connection is working" error after entering subscription key
Issue: F-Secure PSB Computer Protection shows "Check that your internet connection is working and try again" error after entering subscription key during installation. Resolution: If you are connected to the internet and still getting the "Check that your internet connection is working and try again" error message during…
-
F-Secure PSB Computer Protection Web traffic scanning feature is blocking an internal server or website
Issue: * If the Web Traffic Scanning feature is enabled in PSB Computer Protection, the connection to an internal server or website is really slow or fully blocked. * Software that connects to the internal server hang up or freeze. * Disabling Web Traffic Scanning feature fixes the connection issues. Resolution: The…
-
Unable to set time for Scheduled scan in PSB portal
Issue: It is not possible to set a time (hours and/or minutes) for a scheduled scan in the PSB Portal. * If only the scanning time is modified, the option to save and publish the profile never appears * If other settings are modified as well as the scanning time, it is possible to save and publish the profile. However, the…
-
Channel upgrade from F-Secure PSB Server Security to PSB Server Protection does not start the upgrade on the servers
Issue: After enabling the channel upgrade feature from the subscriptions page in PSB Portal, the F-Secure PSB Server Security installations are not upgraded to F-Secure PSB Server Protection. Resolution: If you have PSB Server Security installed on the server and it is not upgrading to PSB Server Protection - Here is a…