Issue:
F-Secure Elements Agent (EPP for Computers or EPP for Servers) local user interface displays the error message: "Your subscription for this device has expired or it has been removed"
Resolution:
Check that the device has not been removed from the Elements Endpoint Protection Portal
- Log in to the Elements Endpoint Protection Portal
- Go to the Devices page
- Check if the device is shown on the devices list
- Go to the Subscriptions page
- Click on the action button (three dots) on the right side of the subscription key and select Restore devices from blocklist
Check that the license key is still valid
- Log in to Elements Endpoint Protection Portal
- Go to the Subscriptions page
- Check the Expiration column to see the expiry date
- Make sure the client can connect to the Elements Portal. You can find the URL addresses in this F-Secure Community article
- If you have a proxy in use, check the configuration with the help of this guide
- Use the connectivity tool found on the device to check for connection issues: C:\Program Files (x86)\F-Secure\PSB\ui\fsconnectionchecker.exe
Article no: 000017941