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How to replace default self-signed Policy Manager Linux certificate with trusted CA created certificate
Issue: How can I replace the default self-signed Policy Manager Linux certificate with trusted CA created certificate? Resolution: The Policy Manager for Linux keystore is located inside "/var/opt/f-secure/fspms/data/fspms.jks" (version 12.30 and higher) or "/opt/f-secure/fspms/config/fspms.jks" for previous Policy Manager…
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Other Anti Virus is showing different result in Virus Total
Issue: Other Anti Virus is showing different result in Virus Total Virus Total https://www.virustotal.com/gui/home/upload Resolution: The criteria of maliciousness is different in each antivirus software. If you really want to check the file, please submit the file to SAS.…
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What is the supported formats when creating the safe sender and recipient list for Spam Control?
Issue: * What is the supported formats when creating the safe sender and recipient list for the WithSecure Email and Server Security 14 Spam Control feature? * We have specified the safe senders and recipients list for the spam control by separating each domain name with a space, but we also have used an asterisk (*) as a…
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WithSecure Policy Manager can not be uninstalled due to "Unable to load the uninstallation plugin DLL" error-message
Issue: When trying to uninstall WithSecure Policy Manager from a Windows Server, uninstallation fails due to "Unable to load the uninstallation plugin DLL" error-message. Resolution: This error message occurs, when the server hosts an old, unsupported version of WithSecure Policy Manager or the installation has been…
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Linux Security 64 failed to be installed successfully and the installation process is stuck at "Installing BaseGuard" stage
Issue: Linux Security 64 failed to be installed successfully and the installation process is stuck at "Installing BaseGuard" stage Resolution: During the installation of Linux Security 64, it will connect to the Policy Manager Server and check for the latest database updates. If Policy Manager Server does not have the…
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Is it possible to install WithSecure Policy Manager Console silently?
Issue: Is it possible to install Policy Manager Console silently? Resolution: The WithSecure Policy Manager management console is typically only installed on admin computers and thus an unattended installation is a rare use case. We recommend installing the console manually for the administrators who need it. The…
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How to check if the F-Secure Transport Agent is installed and working correctly after installing F-Secure Email and Server Security 14 on an Exchange server?
Issue: How to check if the F-Secure Transport Agent is installed and working correctly after installing F-Secure Email and Server Security 14 on an Exchange server? Resolution: Policy Manager Console 14 does not provide any installation status for the F-Secure Transport Agent module separately. You can view a product…
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How to check what version of virus definitions are currently installed with the Windows Command line?
Issue: How to check what versions of virus definitions are currently installed on WithSecure Client Security 16.00 (and above) or Server Security 16.00 (and above) with the Windows command line? Resolution: Follow these steps to run the fs_oneclient_command.exe tool to print out product information: 1. Open the command…
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Duplicate Client Security or Server Security hosts in the Policy Manager domain tree after upgrade or reinstallation
Issue: After an upgrade or reinstallation of a WithSecure Client Security or Server Security client, why are there duplicate hosts visible in the WithSecure Policy Manager Server's domain tree? Resolution: If you are using the method "Randomly generated global unique ID" to create a host identification string, it may…
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How do I disable Web Traffic Scanning (Advanced Network Protection) for WithSecure Client Security in Policy Manager?
Issue: How to disable Web Traffic Scanning (Advanced Network Protection) for WithSecure Client Security using Policy Manager policy settings? Resolution: To centrally disable Web Traffic Scanning (Advanced Network Protection) from target hosts in Policy Manager, follow these steps: * Log in to the WithSecure Policy Manager…