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How to change the alert settings for virus definitions in the Policy Manager?
Issue: Where do you change the settings about alerts and when virus definition updates are considered outdated (old)?Resolution: In order to change these parameters, do the following:* Log in to your Policy Manager Console * Select a host or policy domain from the domain tree * Go to Settings tab * Navigate to…
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Client Security or Server Security DataGuard feature blocks applications running from the Windows Users \ AppData folder
Issue: WithSecure Client Security or Server Security DataGuard blocks applications such as Firefox, OneDrive etc. that are installed to and running from the Users \ AppData folder on a Windows computer.Resolution: If the setting Discover trusted applications automatically is enabled, only applications that are installed…
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Client Security or Server Security Web traffic scanning is blocking HTTP connections to an internal server, URL or of an application
Issue: * When the Web traffic scanning feature is enabled, some applications are unable to connect to an internal server and some URLs are inaccessible or some applications have connectivity or performance issues * Java-based applications unable to connect to an internal server or there are connectivity issues. Resolution:…
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WithSecure Linux Security installed as a clone imagine is not listed in Policy Manager
Issue: WithSecure Linux Security installed as a clone image is not listed under the domain tree in the Policy Manager console. Resolution: Follow the instructions in the WithSecure Linux Security administrator guide to clear the host UID after deploying Linux clone image. This is explained on the page 9 section 2.3,…
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How to configure the Business Suite Client Security or Server Security host ID in a machine creation service environment (Citrix Golden Image / Master Image)
Issue: How to configure the Business Suite Client Security or Server Security host ID in a machine creation service (MCS) environment. For instance, a Citrix Golden Image / Master Image Resolution: First you need to know which behavior you are aiming for. Here are the most common one:Clients are created recurring every day…
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Windows Firewall status is red with error message: "Windows Defender firewall is not using the recommended settings to protect your computer"
Issue: * Windows Firewall status is red with error message: "Windows Defender Firewall is using settings that make the device unsafe" * The Windows Firewall state is set to: ON * Both Inbound and Outbound unknown connections is set to: Allow Resolution: If Windows Firewall is showing its status as a red white cross, and…
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How do I run a manual scan using the command line on WithSecure Server Security or Client Security?
Issue: How do I run a manual scan using the command line on WithSecure Server Security or Client Security?Resolution: The command line option to execute a manual scan can be either used to run a scan on-demand. Additionally the command and the arguments can be used to fill the "Generic" scheduled scan task specific…
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How do I uninstall WithSecure Linux Security 11.xx?
Issue: How do I uninstall / remove WithSecure Linux Security 11.xx?Resolution: You can follow the steps below to fully remove the WithSecure Linux Security 11.xx: * Execute the following script as root: # /opt/f-secure/fsav/bin/uninstall-fsav * Check if any of the following three directories exist: # /etc/opt/f-secure #…
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Other than using the MSI product code, how to create the detection method in SCCM to detect the existing installation of WithSecure Client Security?
Issue: MSI product code for WithSecure Client Security is generated each time differently when the installation package is created. This is troublesome as I need to include a number of MSI product codes in the SCCM's detection method, to detect the existing installation of WithSecure Client Security. Other than using the…
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How to change the default installation path of WithSecure Client Security or Server Security using an MSI -package
Issue: How to change the default installation path of WithSecure Client Security or Server Security using an MSI -packageResolution: WithSecure Client Security 14.10 and Server Security 14.00 and later versions include the support for changing the default installation path for the product. This can be accomplished using…