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How to check which hotfix is applied on Client Security or Server Security
Issue: How to check which hotfix is installed on Client Security or Server Security Resolution: For Client Security 14.10 and Server Security 14.00 and later: * Open a command prompt with administrator rights * Navigate to installation folder * Run command below * Insert fs_ccf_cosmos_tool_32.exe --dump C:\setting.txt (or…
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Duplicate Client Security or Server Security hosts in the Policy Manager domain tree after upgrade or reinstallation
Issue: After an upgrade or reinstallation of an F-Secure Client Security or Server Security client, why are there duplicate hosts visible in the F-Secure Policy Manager Server's domain tree? Resolution: If you are using the method "Randomly generated global unique ID" to create a host identification string, it may happen…
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How do I disable Web Traffic Scanning (Advanced Network Protection) for F-Secure Client Security 14 and 15 in Policy Manager?
Issue: How to disable Web Traffic Scanning (Advanced Network Protection) for F-Secure Client Security 14 or 15 in Policy Manager? Resolution: To centrally disable Web Traffic Scanning (Advanced Network Protection) from target hosts in Policy Manager, follow these steps: * Log in to the F-Secure Policy Manager Console *…
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XLS(M) Attachment "matches 'Disallowed Inbound Files' stripping condition"
Issue: * .XLS and .XLA attachments are blocked by F-Secure filter * The following attachment has been stripped: Source: user1@example.com Destination: support@domain.com File name: 41125001012.xls File size: 192000 bytes Scan result: Attachment '41125001012.xls' matches 'AttachmentFiltering::Included' stripping condition;…
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Unable to configure port for Policy Manager Proxy for Linux: port is already in use
Issue: When executing /opt/f-secure/fspms/bin/fspms-config to configure the Policy Manager proxy, an error message stating the port is already in use is printed: Specify the details for communication with F-Secure Policy Manager. Enter the server’s IP address or its DNS name. Server address []: 192.168.1.100 HTTPS port…
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How can I enable or turn on the Offload Scanning Agent module for WithSecure Client Security 14 or 15?
Issue: InWithSecurePolicy Manager Console, how do you enable or turn on the Offload file scanning functionality for WithSecureClient Security 14 or 15 that are in virtual environments? Resolution: Starting from WithSecure Client Security version 14 onwards, the Offload Scanning Agent (OSA) is activated through the policy.…
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How to switch fspm-definitions-update-tool's platform from Linux to Windows (vice versa) in Policy Manager
Issue: In order to update database in an offline server, an offline tool called fspm-definitions-update-tool is needed to be created by Policy Manager (PM). Detailed steps can be found here. For example, if this fspm-definitions-update-tool is created from a Linux PM, then this tool can only be executed on an online Linux…
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After upgrading to F-Secure Email and Server Security 14.x, the stripped attachments are not quarantined
Issue: After upgrading to F-Secure Email and Server Security 14.x, I notice stripped attachments are not quarantined. The quarantine folder is empty and nothing to query. The Items can not be deleted from the quarantine folder as the action fails. Resolution: You would need to make sure that correct permissions are set…
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Devices are getting blocked. How can I grant access to specific devices on Policy Manager?
Issue: My devices are getting blocked. How can I grant access to specific devices on Policy Manager? Resolution: You can set rules to allow a specific device while all other devices under the same class are blocked. You need to know the hardware ID of the device that you want to allow before you can create a rule that…
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How can I reset the host UID for F-Secure Server Security/Client Security 15.x?
Issue: FSMAUTIL is no longer available for F-Secure Server Security/Client Security 15.x, how do I reset the host UID? Resolution: In F-Secure Server Security/Client Security 15.x, there is a new tool introduced called resetuid.exe to reset the host identity. This tool will replace FSMAUTIL (F-Secure Management Agent…