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Upcoming Changes to your WithSecure Business Account
UPDATED 2.3.2023 with the addition of portal.withsecure.com On Wednesday 8th of March at 18:00-20:00 (UTC+2) we will be making some changes to the WithSecure Business Account (formerly F-Secure Business Account), and we would like to introduce these to you in advance, so you are prepared when the change actually happens.…
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Changes in support on Microsoft Windows – Minimum patch level.
UPDATED 24.5.2023: Added instructions for administrators with steps of what to do after patching the Operating System UPDATED 22.5.2023: We have now released hotfixes for the Client Security, Server Security, and Email and Server Security that the Business Suite admin can deploy to devices that have been patched. The…
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Threat Analysis: No Pineapple! – North Korea’s Lazarus Group targetting the Medical Research and Technology sectors
WithSecure’s Analysts have been actively looking at a new threat from North Korea’s Lazarus Group, which targets the Medical Research and technology sectors. As the analysis progressed, our teams created detections for both our EPP and EDR solutions, helping to protect our customers. You can find more information about…
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Introducing the WithSecure™ eService Portal
Introducing the WithSecure™ eService Portal The WithSecure™ eService Portal is a Support Case Management portal, which includes the following: A transparent process for submitting and following up on your Support tickets Unified access across all F-Secure portals Self-service options and access to our Knowledge Base to…
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Windows Security Center shows briefly a notification that both Microsoft Defender Antivirus and WithSecure protection are both turned off
Issue: Windows Security Center Virus & Threat protection briefly shows a pop-up / toast notification alert that both Microsoft Defender Antivirus and WithSecure protection are both turned off. Full error message: "Check virus protection - Microsoft Defender Antivirus and WithSecure Elements Agent by F-Secure are both…
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Elements Quarterly: the evolution of Elements Q3/2022
We have recently updated our WithSecure™ Elements pages with information about the recently launched features we have added to Elements. This update includes 9 videos displaying new & advanced topics which help add understanding and aid you when engaging with your customers. List of topics: This quarter in a nutshell…
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How to collect quarantined files using Quarantine Dumper Tool
Issue: How to collect the quarantined files on an affected Windows machine using WithSecure Quarantine Dumper, and then submit the files for analysis. Resolution: Collect quarantined files using F-Secure/WithSecure Quarantine Dumper by following the instructions below: * Click on this link to download F-Secure Quarantine…
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How to find and delete infected emails in Outlook PST data files
Issue: How do I identify and remove the infected item(s) WithSecure has detected on a .PST archive (Outlook Data File)? Resolution: Follow the steps below to configure the scanning report to show additional information when an email is detected inside an Outlook PST file. These steps will help you to identify the email so…
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How to secure Remote Desktop Protocol (RDP)
Issue: * RDP Brute Force attack performed and Ransomware encrypted system or files * Technique commonly used by Crysis, Dharma, GandCrab ransomware. Resolution: * Use strong and long passwords* To avoid brute force attack on RDP, avoid using Dictionary word and simple password. Always use long password with combination of…
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Infected by ransomware
Issue: My computer has been infected by ransomware and I have submitted encrypted samples. Resolution: What we can do is perform an analysis of the malware to ensure that your F-Secure product can protect against any future contact with it. We can also provide guidance on how to optimally configure your F-Secure product or…