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Elements Quarterly: the evolution of Elements Q3/2022
We have recently updated our WithSecure™ Elements pages with information about the recently launched features we have added to Elements. This update includes 9 videos displaying new & advanced topics which help add understanding and aid you when engaging with your customers. List of topics: This quarter in a nutshell…
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How to collect quarantined files using Quarantine Dumper Tool
Issue: How to collect the quarantined files on an affected Windows machine using F-Secure/WithSecure Quarantine Dumper, and then submit the files for analysis. Resolution: Collect quarantined files using F-Secure/WithSecure Quarantine Dumper by following the instructions below: * Click on this link to download F-Secure…
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How to find and delete infected emails in Outlook PST data files
Issue: How do I identify and remove the infected item(s) that F-Secure has detected on a .PST archive (Outlook data file)? Resolution: Follow the steps below to configure the F-Secure scanning report to show additional information when an email is detected inside an Outlook PST file. These steps will help you to identify…
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How to secure Remote Desktop Protocol (RDP)
Issue: * RDP Brute Force attack performed and Ransomware encrypted system or files * Technique commonly used by Crysis, Dharma, GandCrab ransomware. Resolution: * Use strong and long passwords* To avoid brute force attack on RDP, avoid using Dictionary word and simple password. Always use long password with combination of…
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Infected by ransomware
Issue: My computer has been infected by ransomware and I have submitted encrypted samples. Resolution: What we can do is perform an analysis of the malware to ensure that your F-Secure product can protect against any future contact with it. We can also provide guidance on how to optimally configure your F-Secure product or…
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What to do if malicious code has been found in an MBR file
Issue: Malicious code has been found in MBR file (Master Boot Record), how to proceed for further investigation. Resolution: Collect the MBR log from the infected machine for further investigation whether it is valid infection or false positive from F-Secure product. Log Collection Instructions: * Install Sector Inspector…
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Running the FSAUA tool to fix "Update check failed" or "Update won't download"
Issue: This article applies to the following F-Secure products: Client Security, Server Security, Computer Protection, Policy Manager, Email and Server Security, SAFE Steps on running the F-Secure Automatic Update Agent (FSAUA) reset tool, when the virus definitions are too old or the F-Secure products is encountering a…
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How to configure RMM Kaseya VSA agent to retrieve read-only status information from WithSecure client applications such as Elements Endpoint Protection, Computers Edition or Client Security?
Issue: How to configure Kaseya VSA agent to retrieve read-only status information from WithSecure client applications such as Elements Endpoint Protection, Computers Edition or Client Security. Resolution: Our Help Guides include all of the information required to configure supported Windows Management Instrumentation…
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Where to contact about payments and billing regarding WithSecure Business Products
Issue: Where to contact about payments and billing regarding WithSecure Business / corporate products. Resolution: If you are an end-customer, you need to contact your own WithSecure reseller partner if you have questions about billing. If you are a WithSecure reseller partner and you have questions about billing, please…
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When trying to increase or decrease licenses through the Partner Portal, I get the error "Sorry, data cannot be saved"
Issue: I get the error "Sorry, data cannot be saved" when trying to increase or decrease SaaS or Yearly subscription through the Partner Portal. Resolution: If you get this error, open a support ticket using Partner Portal and give the following details: * Who is the user who is doing the order * Customer name *…