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How to release or remove a file from quarantine via the local client user interface?
Issue: How to release or remove a file from the Quarantine list via the client's Graphical User Interface (GUI)? Resolution: Note: These instructions are valid for: * Business Suite Client Security 14 and later * Business Suite Server Security 14 and later * Elements Endpoint Protection (EPP for Computers and EPP for…
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Application blocked by DeepGuard as rare application
Issue: Application blocked by Deepguard as rare application with alert "DeepGuard blocked an application because it is not commonly used" or "DeepGuard blocks a rare application" Resolution: Submit the application to our Labs to investigate the file. Open a ticket on the following…
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How to create browser debug log
Issue: Browser is showing strange behavior. R&D needs to get debug file from browser. Resolution: Google Chrome * In the browser, at the top right, choose Customize and control Google Chrome. * Pause on More tools, and then choose Developer tools. * With DevTools open in the browser, choose the Network panel. * Select the…
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WithSecure product installation fails due to error: "F-Secure Hoster (Restricted) failed to start"
Issue: This articles applies to the following WithSecure products: Client Security, Server Security, Elements EPP for Computers, Elements EPP for Servers The WithSecure installation fails and I see windows system event log shows error message: "Error 1920. Service 'F-Secure Hoster (Restricted)' (fsnethoster) failed to…
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IMPORTANT: Windows 7 SP1 and Windows Server 2008R2 MUST be patched to maintain protection
Issue: Windows 7 SP1 and Windows Server 2008R2 MUST be patched with KB4474419 to maintain protection due to changes made by Microsoft related to driver signing. If patch KB4474419 is not installed, the F-Secure client will fail to install updates and request for restart / reboot. The product user interface will show a…
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WithSecure product installation fails with error "Could not validate the server certificates and create a secure connection to the service. Make sure that your Windows has the latest updates and try again."
Issue: * I verified that Windows has the latest updates installed, but still F-Secure product installation fails due to error "Could not validate the server certificates and create a secure connection to the service. Make sure that your Windows has the latest updates and try again.". What can I do? * The installation fails…
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How to submit a false positive or negative sample file or URL to WithSecure
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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WithSecure consulting services for Payment Card Industries (PCI) and Data Security Standard (DSS)
Issue: Where can I view WithSecure consulting services for Payment Card Industries (PCI) and Data Security Standard (DSS)? Resolution: You can visit our website below for WithSecure consulting services regarding Payment Card Industries and Data Security Standard (DSS)…
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WithSecure Web Content Control is blocking pages, which should not be blocked
Issue: * Web Content control is blocking pages by claiming they have been rated, for example, as adult material, even though the web page has nothing to do with that rating. The category is wrong. * How do I whitelist sites for WithSecure Elements Endpoint Protection for Computer and Server? * How do I whitelist sites for…
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What does End-of-Life (EOL) mean?
Issue: End-of-Life (EOL) products and what does it mean? Resolution: Products reach their end of life for various reasons. These reasons may be due to changes in demand, technology innovation and changes in a competitive landscape, or the products simply mature over time and are replaced by new ones. While this is an…