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WithSecure Cloud Protection for Salesforce
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Configurable Point of Presence: Set up your data processing region

How to release or remove a file from quarantine via the local client user interface?

Issue:

How to release or remove a file from the Quarantine list via the client's Graphical User Interface (GUI)?

Resolution:

Note: These instructions are valid for:

Business Suite Client Security 14 and later
Business Suite Server Security 14 and later
Elements Endpoint Protection (EPP for Computers and EPP for Servers)

Follow these steps:

Open the graphical user interface (you may click on the client icon in the Windows system tray)
Click open settings
Under Malware Protection, click View Quarantine
Select the Quarantined tab
Select the file, and click on Allow or Remove

Administrator privileges will be required to perform the action. The function is also dependent on the settings set from the Policy Manager or the Elements Endpoint Protection Portal. If the Allow and Remove buttons are grey, the operation has not been allowed by the administrator.