-
End of Support: 32 bit compatible updates for macOS
End of Support: 32 bit compatible updates for macOSWithSecure will stop providing any 32bit compatible updates for macOS from 30 September 2023. We will continue to provide 64bit compatible updates for supported versions of our products on supported versions of macOS in the future. Background For many years, Apple…
-
What's New in Elements: June 2023
Editor’s Highlights Elements Security Center – Scope Management We have made some changes in the way the organizational scope is shown in the Elements Security Center, which make it more consistent across all parts of the Elements portfolio. You can find more details below. Elements Security Center New Features Chart…
-
Security Alert: Fake mails pretending to come from WithSecure
We wish to inform you of a recent potential cybersecurity risk that has come to light, wherein an individual or group, henceforth referred to as the "threat actor," is impersonating our Chief Financial Officer through the use of the following fraudulent email address: Tom Jansson <headoffice[@]acctlos[.]com>. We strongly…
-
Correct way to import certificates into MSG
Issue: What is the correct way to combine certificate(s) and key into one file that can be imported into MSG? Resolution: The files provided by the Certificate Authority needs to be assembled in the following order: Appliance certificate, any intermediate certificate(s), Private key. The data can be bundled together in…
-
Emails to external recipients sent from software not encrypted by MSG
Issue: A software in our environment sends out regular emails to internal and external recipients. A tag is added to the subject line to have these messages encrypted by MSG. Only the messages intended for internal recipients are being encrypted, all messages from the software to external recipients arrive unencrypted.…
-
How to add a user to the MSG or PSE users list so that they pass recipient verification?
Issue: Emails sent to a user never arrive because the user is not recognized as a verified recipient and are therefore blocked. How to add the user as a verified recipient on a Protection Service for Email (PSE) or Messaging Security Gateway (MSG) appliance? Resolution: * Log in to the PSE / MSG appliance * Select the…
-
How to display encrypted messages in Messaging Security Gateway End User Web
Issue: How to allow users to be able to see and manage the encrypted messages they have sent through Messaging Security Gateway using the end user web service? Resolution: To enable management of sent encrypted messages in the end user web service (euweb): * Log into the Messaging Security Gateway Web UI. * Click on…
-
How to report or submit a false positive or false negative in F-Secure Messaging Security Gateway (MSG)
Issue: Submitting a False positive or False negative for MSG Resolution: This article explains how you can send false spam positives and false spam negatives to Proofpoint for further analysis. Both administrators and end users can report false positives and false negatives. For end users, the administrator must first…
-
Spam message has passed through Messaging Security Gateway (MSG) to a recipient
Issue: Recipients receive spam messages, why did Messaging Security Gateway (MSG) not block these spam messages? Resolution: If recipients receive spam messages, it could be because of the following potential root causes: 1. Low spam score (False Negative) Check spam scores from message headers. Look for "X-Proofpoint"…
-
Title names are not being saved when creating or modifying a Branding template in MSG
Issue: After creating or modifying a Branding template, when adding the Title -information and clicking Save, the saving request keeps hanging (Saving... Please wait) and the Title -information is not being saved. Resolution: This happens if you are using empty spaces in the Title and also possibly when using different…