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Error 2755 upon Windows Business Suite product installation
Issue: We are getting error "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2755." during the Business Suite Client Security or Server Security installation. For example: Resolution: The error 2755 means that Windows cannot open…
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What's New in Elements: March 2023
Editor’s Highlights Outbreak Control – This new feature brings a powerful capability to dynamically and temporarily increase security when an EDR detection has been made on devices. You can find out more in the Elements Security Center section below. Elements Security Center New Features Outbreak control: Outbreak control…
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Compromised 3CX desktop app in a supply chain attack
Trojanized versions of the 3CX desktop app (VOIP) are being used in an ongoing supply chain attack. Working with other researchers in the industry, WithSecure Threat Intelligence were able to ascertain that it was almost certain that later versions of 3CX's desktop VOIP application had been compromised by an actor prior to…
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Protection Status
Protection status view See and control your security configurations from a single view The protection status panel provides a comprehensive, straightforward snapshot of your Salesforce security status, including file and URL protection configurations, connectivity status, automatic update status, and the version in use.…
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What's New in Elements: February 2023
Editor’s Highlights Elements Connector A new version of the Elements Connector (internal version 23.05.97280) has been rolled out starting on 28.02.2023. The endpoints automatically upgrade, without a reboot. The Elements Connector Ultimate proxy is introduced with this release. Please see below for more details. Elements…
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WithSecure domain changes – Impact during weekend of 18.3.2023 – 20.3.2023
Background information As part of the transition towards WithSecure from F-Secure Business, we will be making some significant changes to our IT infrastructure during the weekend of 18.3.2023 to 20.3.2023. Some of these changes will have temporary impact on our products and services. Affected Services During the weekend,…
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Is it possible to remotely uninstall Elements EPP for Computers or for Servers via the Elements Endpoint Protection Portal?
Issue: Is it possible to centrally send an operation for remote uninstallation of the Elements Agent from the Elements Endpoint Protection Portal? Will removing a device from the Devices-list in the Elements Endpoint Protection Portal cause the client software to be uninstalled? Resolution: Removing a device from the…
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How to create a company account in the Elements Endpoint Protection Portal
Issue: How do I create my company account in the Elements Endpoint Protection Portal? Resolution: Follow the steps below to create your company account in the Elements Endpoint Protection Portal: * In your License certificate that was provided by your WithSecure Reseller, verify your Elements subscription key. * After…
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Elements Endpoint Protection cannot download updates from GUTS2 server with error=71 (protocol error)
Issue: Elements EPP for Servers shows "protection malfunction" status in the local user interface due to it being unable to download updates from GUTS2 server. AUA.log shows: I: Checking for updates from https://guts2.sp.f-secure.com I: Update check failed, error=71 (protocol error) Example errors: *I: [fslib] downloading…
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Elements Endpoint Protection - DataGuard feature blocks Windows processes and applications installed in the Windows Users or AppData folder
Issue: When the DataGuard features Access control and Discover trusted applications automatically are enabled for Elements EPP for Computers/Servers, DataGuard blocks Windows processes and applications installed in the Windows Users, AppData or System32 folder. The Security Events tab in the Elements Security Center shows…