Issue:
Client Security tai Server Security ei pysty muodostamaan yhteyttä määritettyyn Policy Manager Serveriin (PMS). Tämän seurauksena asiakas ei voi rekisteröityä automaattisesti Policy Manager -palvelimeen eikä voi ladata käytäntöjä tai tilatietoja.
Resolution:
Voit tehdä samankaltaisten yhteysongelmien vianmäärityksen avaamalla seuraavan tiedoston tietokoneella:
- C:\ProgramData\F-Secure\Log\BusinessSuite\pmpselectorplugin.log
Alla on esimerkki, kun viestintä PMS:n kanssa toimii (PMS-isäntänimi on acme.com):
2019-03-08 09:08:34.991 [0e70.118c] I: *** LOGGING STARTED *** (UTC+2:00, session: 0x0)
2019-03-08 09:08:35.283 [0e70.118c] I: PmpSelectorPlugin::PluginMain: Starting: '100\PmpSelectorPlugin'
2019-03-08 09:08:35.284 [0e70.118c] I: ServerFinder::ServerFinder: Last known good server is {host: acme.com, http: 80, https: 443}
2019-03-08 09:08:35.284 [0e70.118c] I: `anonymous-namespace'::LoadPmsAddress: Forced PMS address loaded from cosmos: {host: acme.com, http: 80, https: 443}
2019-03-08 09:08:35.746 [0e70.118c] I: ServerFinder::Find: Ping to {host: acme.com, http: 80, https: 443} failed
2019-03-08 09:08:42.801 [0e70.118c] I: ServerFinder::Find: Ping to {host: acme.com, http: 80, https: 443} failed
2019-03-08 09:08:48.895 [0e70.118c] I: UpdatablePmCertVerifier::RenewCertificates: Renewing certificates from acme.com
2019-03-08 09:08:49.436 [0e70.118c] I: UpdatablePmCertVerifier::RenewCertificates: Certificates renewed successfully. Count: 2
2019-03-08 09:08:49.436 [0e70.118c] I: CosmosUpdater::UpdateCosmos: Updating cosmos with PMS {host: acme.com, http: 80, https: 443}
Alla on esimerkki viestintä epäonnistumisesta (PMS-isäntänimi acme2.com):
2019-03-01 12:32:56.185 [2b20.1a40] I: *** LOGGING STARTED *** (UTC+5:30, session: 0x0)
2019-03-01 12:32:56.612 [2b20.1a40] I: PmpSelectorPlugin::PluginMain: Starting: '100\PmpSelectorPlugin'
2019-03-01 12:32:56.614 [2b20.1a40] I: ServerFinder::ServerFinder: Last known good server is {host: acme2.com, http: 80, https: 443}
2019-03-01 12:32:56.644 [2b20.1a40] I: `anonymous-namespace'::LoadPmsAddress: PMS address loaded from cosmos: {host: acme2.com, http: 80, https: 443}
2019-03-01 12:32:56.653 [2b20.1a40] .W: ServerFinder::Ping: Ping to {host: acme2.com, http: 80, https: 443} aborted. There are no valid certificates
2019-03-01 12:32:56.653 [2b20.1a40] I: UpdatablePmCertVerifier::RenewCertificates: Renewing certificates from acme2.com
2019-03-01 12:32:59.070 [2b20.1a40] *E: UpdatablePmCertVerifier::RenewCertificates: Failed to download certificate bodies. AsyncSendRequest failed: 12007
Epäonnistuneesta yhteyden muodostamisen epäonnistuminen on virhe 12007. Tarkistetaan Microsoftin virhesivua:
Virhe 12007 tarkoittaa:
ERROR_WINHTTP_NAME_NOT_RESOLVED
12007
Palvelimen nimeä ei voi selvittää.
Article no: 000010258
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