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Error "The package you are installing is outdated" when exporting installer in Policy Manager Console
Issue: Error: "The package you are installing is outdated. Please download the newer version of the product and import the downloaded package." when exporting Client Security or Server Security installer in the Policy Manager Console. Resolution: If you see the error "The package you are installing is outdated.", you need…
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Client Security or Server Security Firewall rules made with Policy Manager do not work or appear in the Windows firewall
Issue: * Firewall rules made with Policy Manager are not operational on Client Security or Server Security clients. * Firewall rules pushed from Policy Manager to Client Security or Server Security clients do not appear / are not visible in the Windows firewall. Resolution: Check that you have edited the same firewall…
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How can I change Polling interval for virus definitions updates in Policy Manager Server?
Issue: How can I change Polling interval for virus definitions updates in Policy Manager Server?Resolution: By default the clients checks for updates every 10 minutes How often the client checks for updates can be changed: * Log in to the Policy Manager Console * Select a host or policy domain from the domain tree * Go to…
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How to upgrade WithSecure Policy Manager to a newer version on a Windows Server?
Issue: How to upgrade WithSecure Policy Manager to a newer version on a Windows Server?Resolution: It's highly recommended that you first back up your existing WithSecure Policy Manager data before upgrading:* Create a full backup of the WithSecure Policy Manager data (H2 database, preferences and other files). The backups…
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How to configure a persistent data storage or volume for downloaded signatures on Atlant ?
Issue: Following the guide at: https://gallery.ecr.aws/withsecure/atlant How to configure a persistent data storage/volume for downloaded signatures. Especially during development/testing phases it is quite useless to load signatures over and over again on every container restart? Resolution: To just map a local directory…
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Policy Manager Server loses contact to Active Directory (AD) and AD user accounts are unable to login to Policy Manager Console
Issue: Policy Manager Server temporarily loses contact to the Active Directory (AD) Server. This causes the AD user accounts to be at some times unable to log in to Policy Manager Console. User gets error: com.fsecure.fsa.SessionStartException: Cannot connect to the server: authorization failed because the specified user…
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How to report or submit a false positive or false negative in Messaging Security Gateway (MSG)
Issue: Submitting a False positive or False negative for MSGResolution: This article explains how you can send false spam positives and false spam negatives to Proofpoint for further analysis. Both administrators and end users can report false positives and false negatives. For end users, the administrator must first…
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Scanning failure with an error of "file is on a different filesystem" for crossing filesystem boundaries in Linux Security 64 when running the manual scan using "fsanalyze" command
Issue: Scanning failure with an error of "file is on a different filesystem" for crossing filesystem boundaries in Linux Security 64 when running the manual scan using "fsanalyze" commandResolution: Basically, scanning for crossing filesystem boundaries (files on a different filesystem) is not allowed by default. Thus,…
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SSL server certificate could not be verified when logging to the Policy Manager Console using Active directory LDAPS in
Issue: I am not able to authenticate to Active Directory using LDAP or LDAPS, it give me a SSL certificate could not be verified error. Resolution: Troubleshooting steps:* Check if port is not specified, Policy Manager uses 389 for plain LDAP and 636 for LDAPS. Note: Policy Manager does not have any fallback logic, it…
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Unable to remove the Countercept MDR agent
Issue: Unable to remove the Countercept MDR agent Unable to install Countercept MDR agent due to older version of MDR agent Conflicting. Resolution: This article provides instructions on how to uninstall the Countercept MDR Agent on Windows, Mac, and Linux systems. Important Notes: * It is recommended to back up any…