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Elements Endpoint Protection WMI Provider is not working on a Windows device
Issue: Why is the WMI Provider not working in Elements EPP for Computers or EPP for Servers on a Windows device? Resolution: WMI Provider is by default disabled. You can enable the WMI Provider from the Endpoint Protection device profile: * Log in to the Elements Endpoint Protection portal * Go to Profiles page * Select…
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For how long are the items stored in quarantine by WithSecure Elements Endpoint Protection?
Issue: For how long does WithSecure Elements Endpoint Protection (EPP for Computers and EPP for Servers) store files in quarantine and can this time period be adjusted or changed? Is it possible to empty the quarantine of a device remotely from the Elements Endpoint Protection Portal? Resolution: The quarantine storage is…
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Can the F-Secure Elements Endpoint Protection profile be used to force control of the Windows Firewall ON / OFF state?
Issue: Can I configure the Elements Endpoint Protection (EPP for Computers or EPP for Servers) profile to force the Windows Firewall to turn ON if the end-user has turned it OFF? Resolution: The ON/OFF state of the Windows Firewall can be fully controlled from the Elements Endpoint Protection profile settings in Elements…
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Elements Endpoint Protection infections email alerts are delayed or do not arrive to the recipients
Issue: Elements Endpoint Protection infections email alerts are delayed or do not arrive to the recipients. The email alerts recipients are configured correctly from the Alerting configuration page in the Elements Endpoint Protection Portal. Resolution: If you are using HTTP proxy in your environment, you need to configure…
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Can I install and update Elements Endpoint Protection Agent in an offline or isolated environment with no internet access?
Issue: Can I install and update Elements Agent (EPP for Computers and EPP for Servers) in an offline or isolated environment with no internet access? Resolution: Elements Agent does not support offline or isolated environments, and therefore cannot be installed or updated without an internet connection. Internet…
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Can I install Endpoint Protection on Amazon WorkSpaces Windows 10 and Office 2016 Bundle with an EPP for Computers subscription?
Issue: Can I install Elements Endpoint Protection Agent on Amazon WorkSpaces Windows 10 and Office 2016 Bundle with an EPP for Computers subscription? Resolution: No, Elements Endpoint Protection for Computers cannot be installed on Amazon WorkSpaces Windows 10 and Office 2016 Bundle. Instead, you will need a Elements EPP…
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Elements Endpoint Protection Agent installation on Windows host fails between 80 to 99%
Issue: I am trying to install Elements Endpoint Protection Agent (EPP for Computers and EPP for Servers) on a Windows host and it failed between 80 to 99%. In fsdiag, NetworkInstaller.log displays the following entry: *E: MsiMessageCallback: MSI: Service 'F-Secure Hoster (Restricted)' (fsnethoster) failed to start. Verify…
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Elements Endpoint Protection subscription usage exceeds the maximum subscription size
Issue: Elements Endpoint Protection (EPP for Computers or for Servers) subscription usage exceeds the maximum subscription size. For example, subscription size might be 200 and showing in the portal as 203/200. Resolution: This may occur when computers running older versions of Workstation Security (11.X and older) are…
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Adding allowed or denied sites for Elements Endpoint Protection via the the Portal profile editor does not work
Issue: * I have added a site into the denied list for the Browsing Protection feature via the Elements Endpoint Protection portal Profile Editor. However, the site is not blocked with Browsing Protection enabled in the on the device using EPP for Computers or for Servers. Same goes to the allowed site. Why is this…
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Elements Endpoint Protection Web traffic scanning (Advanced Network Protection) is blocking or slowing down HTTP connections to an internal server, URL or of an application
Issue: * When the Web traffic scanning (Advanced Network Protection) feature is enabled, some applications are unable to connect to an internal server and some website addresses (URLs) are inaccessible or some applications have connectivity or performance (slowness) issues * Java-based applications unable to connect to an…