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When is the end-of-life for support for F-Secure Linux Security 11.x?
Issue: When is the end-of-life for support for F-Secure Linux Security 11.x? Resolution: F-Secure Linux Security version 11.x is officially supported until 31st of December 2020. After this date, F-Secure will no longer give support for product related questions or issues. Unsupported products will not receive any…
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Transport Agent not available. Check the configuration of F-Secure Email and Server Security services and try again
Issue: * F-Secure Email and Server Security Microsoft Exchange transport agent can not be started after upgrading to version 14.00 * F-Secure Email and Server Security Web Console shows "Transport Agent status is not available. Check the configuration of F-Secure Email and Server Security services and try again."…
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How to manually download software updates using WithSecure Policy Manager?
Issue: WithSecure Policy Manager informs on the Software updates tab that a update package is required to be downloaded manually, how does this work in Software Updater? Resolution: F-Secure Policy Manager 14.30 or later now allows manually downloading software updates that cannot be downloaded automatically from vendors'…
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Client Security or Server Security unable to connect to the Policy Manager Server after installing Server Security on the same server
Issue: The symptoms include * Clients are unable to download updates from the Policy Manager Server * Clients are unable to upload status information to the Policy Manager Server and will eventually show up in Policy Manager Console as disconnected hosts However, clients might still be able to download updates because in…
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Client Security or Server Security installation failed because Universal CRT is not installed.
Issue: * Universal CRT is not installed therefore Client Security or Server Security installation fails. * In Policy Manger Console, push installations result in the status error message: "Installation failed. MSI error code is 1603". * The following error can be seen in Windows Application Event Logs: "Product: F-Secure…
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Is it possible to create a read-only account to login into Policy Manager Console?
Issue: Is it possible to create a read-only account to login into Policy Manager Console? How to create an account to login to Policy Manage Console? Resolution: If you want to limit a user's access, you can add users with either admin or read-only access to Policy Manager. The process is described in this user…
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What are the network access requirements for F-Secure Linux Security 64 (LS 64) installation and normal operation?
Issue: The network access requirements for F-Secure Linux Security 64 (LS 64) installation and normal operation Resolution: Below are the requirements for network access when you install F-Secure Linux Security 6 as centrally managed mode: * HTTPS * *.fsapi.com * *.sp.f-secure.com * Policy Manager Server address…
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WithSecure Linux Security 64 is creating a lot of fstrace.lock.* files
Issue: I have WithSecure Linux Security 64 installed and there is a lot of fstrace.lock.xxx files created in /tmp/. What are those files and what do I do with them? Resolution: The fstrace.lock.* files are temporary files created by WithSecure Linux Security 64 (LS 64). The files are generated by various services of LS 64…
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How can I configure or change the intermediate server failover time of a Client Security client?
Issue: How to configure or change the default server failover time for clients to fetch the updates from the WithSecure Update Server when they are unable to reach the Policy Manager Server? Resolution: Changing the failover time requires the use of "advanced mode" in the Policy Manager Console: * Open the Policy Manager…
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Host module error http port 80 when trying to install Policy Manager
Issue: Policy Manager and Server Security was installed on server, but had to be uninstalled and reinstalled due to power cut. Reinstallation of Policy Manager failed due to host module error on http port 80 Resolution: Check if port 80 is used by service by launching a web browser locally on the server. Open the following…