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How to migrate the Elements Vulnerability Management scan node from an old server to a new server?
Issue: How to migrate the Elements Vulnerability Management scan node from an old server to a new server? Resolution: To migrate the scan node from an old server to a new one: * Uninstall Scan Node Agent from the current server by following the instructions in this link: * On the new server, install Scan Node Agent using…
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How does WithSecure Elements Vulnerability Management count scanned unique IP addresses?
Issue: How does WithSecure Elements Vulnerability Management count scanned unique IP addresses (license usage)? Resolution: Elements Vulnerability Management calculates a total number of unique IPs scanned for vulnerabilities in each and every Elements Vulnerability Management organization. In general: * Only vulnerability…
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How can I check if specific vulnerability or CVE is covered in Elements Vulnerability Management ?
Issue: How can I check if specific vulnerability or CVE is covered in Elements Vulnerability Management? Resolution: Option 1: You can view if Vulnerability Management has coverage for a specific vulnerability directly from the Elements portal: * Login to Elements Elements Security Center: https://elements.withsecure.com/…
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Scheduled maintenance of Elements VM Cloud Scan Nodes, June 2023
On 20th June 2023, we will perform some important changes to the Vulnerability Management Cloud Scan Nodes. The Cloud Scan Nodes will be unavailable to customers from 14:00 UTC and we expect to have them available again by 19:00 UTC During the maintenance window, any scans already running will be terminated, but will be…
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How to create WithSecure Elements Vulnerability Management API keys for authentication
Issue: How to create WithSecure Elements Vulnerability Management API keys for authentication Resolution: An API key consists of an access key (for example, PA3IAKNANLM9) and a secret key (for example, UO9mkDEHFGa1Vau6o#1AfxwRmBQW@!qV). Note that the sample requests in this documentation show access and secret keys…
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How to add, edit (modify) or remove an existing user in the Elements Vulnerability Management portal?
Issue: How to remove / add / change / modify user in the Elements Vulnerability Management portal Resolution: The Users page in the Elements Vulnerability Management portal allows to manage user access using Role Based Access Control (RBAC) principles. Users with administrator role have full access rights to user…
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Where can I order Scan Node license for my Elements Vulnerability Management account?
Issue: During the installation of a Vulnerability scan node, a license.fsrl file is required. Where can I order or download the Scan Node license for my Elements Vulnerability Management account? Resolution: A user with an administrator role or with "manage system" privileges can order a Scan Node license and download the…
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When requesting a scan node license in Elements Vulnerability Management Portal, the error "number of allowed scan node licenses has been reached" is displayed.
Issue: The server with the WithSecure Elements Vulnerability Management scan node had a hardware failure and user has unregistered the existing scan node in Elements Vulnerability Management portal. When requesting for a new scan node license in WithSecure Elements Vulnerability Management portal, user is getting error:…
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WithSecure Elements Vulnerability Management Linux Scan Node Agent is not scanning or updating
Issue: My Elements Vulnerability Management Linux Scan Node Agent is not running, scanning or updating. I get the following error: Engine update: Scan Node Agent does not contain the latest available (revision: 65388) vulnerability signatures and updates. Either the Scan Node Agent is not running or there is no network…
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Why is a user receiving Elements Vulnerability Management "No connection with scan node" notification emails?
Issue: Why is a user receiving Elements Vulnerability Management "No connection with scan node" notification emails? Resolution: These notification emails are sent to Elements Vulnerability Management users who have configured in their Elements Vulnerability Management account settings notification to be sent for different…