Articles de support Autres produits Business Suite

"Authorization failed because the specified user credentials are invalid" error message when logging in to Policy Manager Console
"capricorn-linux64" channel are added in product's database after Linux Security 64 update version 12.0.482 and Atlant update version 1.0.319
"Customer number is invalid" error when registering or logging in to Policy Manager Console
After installation, user is unable to launch Policy Manager Console "The item referred by this shortcut cannot be accessed. You may not have the appropriate permissions".
A website (URL) is blocked by Client Security Web Content Control feature. Where in the Policy Manager Console can I see a detailed explanation on why the site is blocked?
After upgrade to Policy Manager 15.00 or 15.01, Client Security or Email and Server Security hosts show disconnected status or are missing in console (error 12175)
After upgrading F-Secure Email and Server Security 14.01 to 15.x 'Quarantined email set to be released, which failed'
Best Practice Upgrading Policy Manager from Version 15.x to 16.x - Step-by-Step Guide
Client Security is not receiving updates from Policy Manager via proxy (PMP or http) or direct connection
Console login error with Policy Manager using external MySQL database

F-Secure Email and Server Security manual scan causes system to hang

F-Secure Email and Server Security manual scan causes system to hang

Symptoms

After initialing a manual scan, the server/system experiences noticeable degradation in performance causing the server/system to hang.

Diagnosis

Scanning large archives may cause the CPU usage to increase by 50% - 100%.

Solution

To overcome this issue, set an archive nesting limit for manual scanning:

Start Windows Registry Editor (regedit.exe).
Set the following registry on the server:
- If you have a 32-bit system: [HKEY_LOCAL_MACHINE\SOFTWARE\Data Fellows\F-Secure\GKH2] "MaxArchiveNesting"=dword:00000001 (1)
- If you have a 64-bit system: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Data Fellows\F-Secure\GKH2]"MaxArchiveNesting"=dword:00000001 (1)
Restart the FSGKHS service for the change to take effect.