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"Authorization failed because the specified user credentials are invalid" error message when logging in to Policy Manager Console
Issue: User get the following error message when trying to log in to Policy Manager Console: Cannot connect to server: authorization failed because the specified user credentials are invalid. Resolution: Firstly, users must not be members of the Active Directory group "Protected Users". This prevents them from logging on…
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"capricorn-linux64" channel are added in product's database after Linux Security 64 update version 12.0.482 and Atlant update version 1.0.319
Issue: After Linux Security 64 update version 12.0.482 and Atlant update version 1.0.319 are installed in Linux Security 64 and Atlant products respectively, a directory named "capricorn-linux64" are added. The full path are as follow: Linux Security 64: /var/opt/f-secure/baseguard/databases/capricorn-linux64.xxxxxxxxxx…
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"Customer number is invalid" error when registering or logging in to Policy Manager Console
Issue: "Customer number is invalid" error when registering or logging in to the Policy Manager Console. How to fix or troubleshoot the issue? Resolution: If you receive an error that the customer number you entered is no longer valid, check the following items: * Make sure that the customer number entered during…
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After installation, user is unable to launch Policy Manager Console "The item referred by this shortcut cannot be accessed. You may not have the appropriate permissions".
Issue: After installation, user is unable to launch Policy Manager Console and they receive error: "The item referred by this shortcut cannot be accessed. You may not have the appropriate permissions". Resolution: The setup wizard creates the user group FSPM users. The user who was logged in and ran the installer is…
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A website (URL) is blocked by Client Security Web Content Control feature. Where in the Policy Manager Console can I see a detailed explanation on why the site is blocked?
Issue: A website (URL) is blocked by Client Security Web Content Control feature. Where in the Policy Manager Console can I see a detailed explanation on why the site is blocked? Resolution: If a website (URL) is blocked by Web Content Control, no alert will be sent to the Policy Manager alerts page. To send this…
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After upgrade to Policy Manager 15.00 or 15.01, Client Security or Email and Server Security hosts show disconnected status or are missing in console (error 12175)
Issue: After upgrading to Policy Manager 15.x, Client Security or Server Security hosts show disconnected status or are missing in the Policy Manager Console. AsyncSendRequest SSL fail: 12175 is logged in the pmpselectorplugin.log or nrb.log: I: UpdatablePmCertVerifier::RenewCertificates: Renewing certificates from…
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After upgrading F-Secure Email and Server Security 14.01 to 15.x 'Quarantined email set to be released, which failed'
Issue: After F-Secure Email and Server Security upgrade from version 14.01 to 15.x, items cannot be released from quarantine. User receives the following error: "Quarantined email set to be released, which failed" May I know why we are unable to release items from quarantined after migrate to F-Secure Email and Server…
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Best Practice Upgrading Policy Manager from Version 15.x to 16.x - Step-by-Step Guide
Issue: Best Practice Upgrading Policy Manager from Version 15.x to 16.x - Step-by-Step Guide Resolution: This following guide provides step-by-step instructions on upgrading your F-Secure Policy Manager from version 15.x to version 16.x. Please ensure that you have backed up your system before proceeding with this upgrade.…
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Client Security is not receiving updates from Policy Manager via proxy (PMP or http) or direct connection
Issue: Via proxy or direct connection, Client Security is not receiving updates from Policy Manager. The following errors are visible in C:\ProgramData\F-Secure\Log\AUA\AUA.log: Connecting to http://<Policy Manager IP address>/guts2/ via http proxy <Proxy IP address> Update check failed. There was an error connecting…
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Console login error with Policy Manager using external MySQL database
Issue: Logging in to the Policy Manager Console returns an error message: "F-Secure Policy Manager Console cannot start: internal error. See Administrator.error.log for more information." The Administrator.error.log contains several SQL-related entries with "error code [1206]:The total number of locks exceeds the lock…