-
Why Am I Getting Error 503 When Attempting to Access Elements EDR?
Issue: Why Am I Getting Error 503 When Attempting to Access Elements EDR? Resolution: If you're encountering a 503 error while trying to access EDR, it may be due to recent changes in the system. Here’s an explanation of what’s happening and how to resolve the issue. Recent Changes: A few weeks ago, the legacy view in EDR…
-
"capricorn-linux64" channel are added in product's database after Linux Security 64 update version 12.0.482 and Atlant update version 1.0.319
Issue: After Linux Security 64 update version 12.0.482 and Atlant update version 1.0.319 are installed in Linux Security 64 and Atlant products respectively, a directory named "capricorn-linux64" are added. The full path are as follow: Linux Security 64: /var/opt/f-secure/baseguard/databases/capricorn-linux64.xxxxxxxxxx…
-
Failed to complete update installation due to Policy Manager version warning output in Atlant/Linux Security 64
Issue: In case Atlant/Linux Security 64 is managed by Policy Manager which is not version 16, the following error is output in journal/syslog after updating Atlant 1.0.319/Linux Security 64 12.0.482. Is the component installed properly? Failed to complete update installation due to Policy Manager version. Please update to…
-
Error: "The management group cannot be found" when performing Countercept Cloud Detection for O365 to Entra ID Migration
Issue: Error: "The management group cannot be found" when performing Countercept Cloud Detection for O365 to Entra ID Migration: New-AzManagementGroupDeployment: /withsecure/deploy.ps1:48 Line | 48 | … eployment = New-AzManagementGroupDeployment -ManagementGroupId $mgId … |…
-
Unable to validate Countercept MDR installer for Linux signature with error 'signature cannot be verified: no public key'
Issue: It is not possible to verify the signature of the Linux installer downloaded from Countercept portal, it returns the error: gpg --verify f-secure-mdr-installer-latest.sig f-secure-mdr-installer-latest gpg: Signature from Tue 23 May 2023 11:30:49 CEST gpg: using RSA key 86857BBCF1062E0BA51AB2E016A8160C01EA1C3D gpg:…
-
Internet Gatekeeper blocks(or slowdown) some sites
Issue: Internet Gatekeeper blocks(or slowdown) some specific web sites, although other web site are no problem. Resolution: When specific web sites are blocked(or slowdown) through Internet gatekeeper, Internet Gatekeeper needs to be configured as below. HTTP/1.0 requests relayed by the Internet Gatekeeper may not be…
-
Correct way to import certificates into MSG
Issue: What is the correct way to combine certificate(s) and key into one file that can be imported into MSG? Resolution: The files provided by the Certificate Authority needs to be assembled in the following order: Appliance certificate, any intermediate certificate(s), Private key. The data can be bundled together in…
-
Emails to external recipients sent from software not encrypted by MSG
Issue: A software in our environment sends out regular emails to internal and external recipients. A tag is added to the subject line to have these messages encrypted by MSG. Only the messages intended for internal recipients are being encrypted, all messages from the software to external recipients arrive unencrypted.…
-
How to add a user to the MSG or PSE users list so that they pass recipient verification?
Issue: Emails sent to a user never arrive because the user is not recognized as a verified recipient and are therefore blocked. How to add the user as a verified recipient on a Protection Service for Email (PSE) or Messaging Security Gateway (MSG) appliance? Resolution: * Log in to the PSE / MSG appliance * Select the…
-
How to display encrypted messages in Messaging Security Gateway End User Web
Issue: How to allow users to be able to see and manage the encrypted messages they have sent through Messaging Security Gateway using the end user web service? Resolution: To enable management of sent encrypted messages in the end user web service (euweb): * Log into the Messaging Security Gateway Web UI. * Click on…